About GroHawk
GroHawk is a customer feedback software from GroHawk that helps businesses acquire customer insights using NPS (Net Promoter Score) to increase engagement and reduce churn. It combines features like GroHawk Insights, product NPS, and customer satisfaction metrics through various channels such as SMS and email, so businesses can effectively monitor and improve customer satisfaction levels. GroHawk also supports employee onboarding and offers solutions like the Employee Pulse Checker and Customer Confidence Check to assess organizational health. Key capabilities: NPS metrics customer satisfaction tracking employee onboarding tools engagement solutions pulse surveys Best for: businesses that need to gather customer and employee feedback to improve their service delivery.
GroHawk Details
GroHawk's In-App Market Place
Does GroHawk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), GBP (£), EUR (€), AUD ($), CAD ($), NZD ($)
Pros & Cons
- Provides real-time, actionable customer feedback
- Helps improve customer experience and retention
- Easy to use with intuitive interface and clear reports
- Enables proactive service recovery and staff recognition
- Integrates with websites for publishing testimonials
- Customizable survey questions and criteria
- No option to send surveys directly from the home page
- Occasional negative feedback (though it aids improvement)
- No significant technical or functional issues reported
GroHawk's Support Options
Email Address
info@grohawk.com