GuestWare

0(0 reviews)

Software Status:Active

About GuestWare

GuestWare is a hospitality management software from Guestware - Mountaingate [designed for guest use management]. It combines recent news, service requests, and guest feedback so hotel staff can improve service quality. GuestWare provides tools to manage guest interactions and monitor service efficiency, helping establishments respond promptly to guest needs. With a focus on improving communication, it allows for better tracking of guest concerns and preferences. This software is particularly beneficial for hotels looking to improve guest satisfaction and operational effectiveness. Key capabilities: recent news tracking service request management guest feedback collection communication tools operational reporting Best for: hotel management teams that need to manage guest experiences effectively.

GuestWare Details

Vendor

GuestWare

Year Launched

N/A

Location

11335 NE 122ND WAY STE 105 KIRKLAND, WA 98034-6933

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese.

Users

Administrator, Front Desk Agent, Housekeeping Supervisor, Concierge, Guest Services Manager

Industries Served

Hospitality, Property Management

GuestWare's In-App Market Place

Does GuestWare have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), MXN ($), CHF (Fr.), SEK (kr), DKK (kr), NOK (kr)

Pros & Cons

It stops communication gaps by making sure every department is looking at the same guest data.
The focus on preventive maintenance saves hotels a ton of money on long-term equipment replacement.
Having loyalty data baked right in makes guests feel like the hotel actually remembers them.
It turns messy daily operations into clean, readable charts that help managers make smarter decisions.
The system covers everything from the boiler room to the front desk in one single platform.

The sheer amount of data entry required might feel like a chore for busy floor staff.
Smaller boutique hotels might find the heavy analytics features to be more than they actually need.
With so many moving parts, getting a whole team fully trained likely takes significant time.
It seems heavily focused on back-end operations rather than modern direct-to-guest mobile interfaces.
Success with the software depends entirely on staff actually remembering to log every little incident.