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HarePoint HelpDesk for SharePoint

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About HarePoint HelpDesk for SharePoint

HarePoint HelpDesk for SharePoint is a helpdesk software from HarePoint that provides a comprehensive solution for managing support requests. It combines HarePoint Analytics for SharePoint, SharePoint Workflow solutions, and support for top products, so organizations can efficiently track and resolve issues. This software simplifies the helpdesk process by integrating with SharePoint’s workflow capabilities, ensuring that teams can respond to requests promptly. Additionally, it offers features for reporting and analytics, allowing managers to monitor performance and improve service quality. Key capabilities: Helpdesk ticket management Reporting and analytics Workflow integration User self-service portal Customizable notifications Best for: IT teams that need to manage support tickets efficiently within SharePoint.

HarePoint HelpDesk for SharePoint Details

Vendor
HarePoint
Year Launched
1999
Location
Piromonto g. 7-61, Vilnius, LT-09219 Lithuania
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Russian, Chinese
Users
Administrator, Support Agent, Employee
Industries Served
Healthcare, Education, Finance, Retail, Technology, Manufacturing
Tags
SharePoint, HelpDesk, ticketing system, IT support, customer service, ticket management, ticket tracking, service requests

HarePoint HelpDesk for SharePoint's In-App Market Place

Does HarePoint HelpDesk for SharePoint have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), RUB (₽), MXN (Mex$), BRL (R$), KRW (₩)

Pros & Cons

  • It lives right inside your SharePoint farm, so you don't have to manage another separate software ecosystem.
  • The one-time license fee is a breath of fresh air compared to endless monthly subscription traps.
  • The setup is surprisingly fast; you can realistically go from downloading to handling tickets in about an hour.
  • Automated Knowledge Base suggestions actually stop tickets from being created in the first place, saving everyone time.
  • Having a unified thread that combines both email and web replies makes tracking messy conversations much easier.
  • If your team doesn't already live in SharePoint, the interface might feel a bit clunky and "corporate."
  • You only get one year of updates for free, which feels like a ticking clock for future compatibility.
  • It is strictly tied to SharePoint, meaning you can't easily move your helpdesk if you switch platforms.
  • Small teams might find the workflow-based SLA system a bit too complex to set up and maintain.
  • The reporting is solid, but you are limited to the data structures SharePoint allows, which can be restrictive.

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