About Help Sumo
Help Sumo brings software features together in one system, maintained by Help Sumo - SupportSavvy. The linked pages have restricted access, making vendor verification necessary for detailed claims. Key capabilities: Reporting and visibility Data export and backup Core workflow management Integration support Configurable settings and roles Best for: teams looking to standardize workflows and reduce manual coordination.
Help Sumo Details
Vendor
Help Sumo
Year Launched
Location
Sun Soft Inc 100 Church St, 8th Floor, Manhattan, NY 10007, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean
Users
Startup Founders and Teams, Small Business Owners and Staff, E-commerce Managers and Support Teams, IT Service Providers and Support Staff, Professionals in Service Firms
Industries Served
Startups, Small Businesses, E-commerce / Retail, Information Technology Services, Professional Services
Tags
Help Desk, Customer Support, Live Chat, IT Support, Help Sumo
Help Sumo's In-App Market Place
Does Help Sumo have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($), KRW (₩), PHP (₱), SGD (S$), ZAR (R), CHF (Fr), SEK (kr), NZD (NZ$), HKD (HK$)
Pros & Cons
- Offers a permanent free tier for up to three users, ideal for micro-teams and small operations
- Silent mode enables supervisors to coach agents effectively without disrupting live interactions
- VOIP integration provides a complete 360-degree view of support interactions and communications
- Granular performance metrics are only available in higher-priced Sumo plans, limiting reporting for lower tiers
- Deep portal branding requires CSS knowledge despite being generally designer-friendly, adding to the learning curve
- Lacks advanced AI-driven intent recognition features found in enterprise platforms like Zendesk or Salesforce
Help Sumo's Support Options
Email Address
support@helpsumo.comContact
+1-800-123-4567Documentation
https://helpsumo.com/docsCommunity Forums
https://community.helpsumo.comChatbot
Available