Help Sumo

Centralizes all customer inquiries into a manageable dashboard with support for multiple departments and auto-assignment.

Automatically parses incoming support emails and turns them into tickets assigned to the relevant staff members.

Enables real-time communication with website visitors and includes the ability to record and store offline chat transcripts.

Provides a portal where businesses can publish FAQs, help articles, video tutorials, and PDF guides for customer self-support.

Connects with Twitter and Facebook to address customer requests and queries directly from the helpdesk.

Integrates with voice-over-IP services to provide a unified platform for both digital and phone-based support.

Built with a responsive HTML5 design that allows agents and customers to access the portal from any mobile device.

Offers CSS customization and portal page design tools to ensure the helpdesk matches company branding.

Provides a specialized interface for managers to track efficiency, monitor live chats, and join conversations if needed.

Groups team members based on specific skills or languages to ensure tickets are routed to the most qualified agent.

Allows for the creation of specific chat groups to simplify internal organization and improve reporting accuracy.

Enhances agent speed by providing a library of "canned" responses for common live chat inquiries.

Enables agents to manage live chats using their favorite instant messaging applications.

Sets and monitors service standards to ensure accountability and consistent response times across the team.

Generates detailed performance reports and dashboards to give managers a clear picture of helpdesk efficiency.

Implements cloud-based security protocols to protect sensitive customer and company data.