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HelpMaster

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Software Status:Active

About HelpMaster

HelpMaster is a help desk software from PRD Software that provides IT support and incident management. It includes ticket management, reporting tools, and automation features so support teams can effectively handle customer requests and track performance metrics. HelpMaster allows users to create custom workflows, ensuring that each issue is addressed according to the specific needs of the organization. Its user-friendly interface makes it accessible for both technical and non-technical staff. Key capabilities: ticket tracking knowledge base management automated notifications customizable dashboards multi-channel support Best for: IT departments that need efficient incident management and customer support solutions.

HelpMaster Details

Vendor
PRD Software
Year Launched
1996
Location
Canberra, Australia
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese, Korean, Arabic, Turkish
Users
Support Teams, IT Service Teams, Service Desk Managers, Consultants, Engineers, Facility Managers, Educators, Aged-Care Providers, Business Administrators.
Industries Served
Education, Aged-Care, General Business, IT Service Management, Banking, Engineering, Service Management Consulting.
Tags
Billing and Invoicing, Customer Service, Facility Management, Help Desk, ITSM, Issue Tracking, Knowledge Management

HelpMaster's In-App Market Place

Does HelpMaster have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

AUD ($)

Pros & Cons

  • Flexibility and Customization: The software is highly customizable, allowing it to adapt to various business needs and workflows.
  • Feature-Rich: It offers a wide range of features, including incident, problem, and request management, knowledge base, and reporting.
  • Powerful Workflow Engine: Enables the automation of complex processes and improves efficiency.
  • Strong Technical Support: The vendor provides reliable and helpful support.
  • Steep Learning Curve: The software may require significant time and effort to learn and master, especially for users without technical expertise.
  • Limited Integrations: Compared to some competitors, HelpMaster may have fewer integrations with other software tools.
  • On-Premise Deployment: This may require additional hardware and IT resources to maintain.

HelpMaster's Support Options

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