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HelpOnClick

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Software Status:Active

About HelpOnClick

HelpOnClick is a live chat software from HelpOnClick that provides real-time communication tools for websites. It includes features like live chat, visitor tracking, and automated messaging to improve customer engagement. This software allows businesses to interact directly with website visitors, answering queries instantly and reducing bounce rates. HelpOnClick also offers a user-friendly interface and customizable chat widgets to ensure brand consistency. Additionally, it supports multiple languages and integrates with popular CRM systems for efficient workflow management. Key capabilities: live chat visitor tracking automated messaging CRM integration multilingual support Best for: businesses that need immediate customer support and improved communication on their websites.

HelpOnClick Details

Vendor
HelpOnClick
Year Launched
N/A
Location
P.O. Box 250133, Plano, Texas 75025-0133, US
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
documentation, videos
Countries Served
All Countries
Languages
English, French, German, Italian, Spanish, Portuguese, Chinese, Russian, Japanese, Arabic, Turkish, Dutch, Swedish, Danish, Norwegian, Finnish, Polish.
Users
Administrator, Customer Support Representative, Sales Representative, Marketing Manager, Website Operator
Industries Served
E-commerce, Higher education, Retail, Psychic services, Home improvement, Technology, Customer support services
Tags
Customer Service, Help Desk, Live Chat

HelpOnClick's In-App Market Place

Does HelpOnClick have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • Easy & Fast Setup: "Copy & paste" installation in under 5 minutes, no programming skills needed.
  • Boosts Conversions: Claims to increase conversion rates by 40% and helps close sales.
  • Virtual Agent (AI Assistant): Provides 24/7 instant replies using a knowledge base, even when operators are offline, automating routine inquiries.
  • Omni-Platform Compatibility: Works across web browsers, Windows, Mac, iPad, iPhone, and Android.
  • Customizable: Allows matching the chat software to website branding.
  • Virtual Agent is an Add-on/Tiered: Only included in Gold/Platinum plans, or as a separate paid add-on for other plans, meaning extra cost for AI.
  • Chat History Limits: Lower-tier plans have limited chat history retention (30/90 days).
  • Chat Routing is Tiered: Only available in the most expensive Platinum plan.
  • AI Assistant Chat Limits: The AI Assistant add-on has a limit of 1000 chats per month and 1000 pages scanned.

HelpOnClick's Support Options

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