About HelpOnClick
HelpOnClick is a live chat software from HelpOnClick that provides real-time communication tools for websites. It includes features like live chat, visitor tracking, and automated messaging to improve customer engagement. This software allows businesses to interact directly with website visitors, answering queries instantly and reducing bounce rates. HelpOnClick also offers a user-friendly interface and customizable chat widgets to ensure brand consistency. Additionally, it supports multiple languages and integrates with popular CRM systems for efficient workflow management. Key capabilities: live chat visitor tracking automated messaging CRM integration multilingual support Best for: businesses that need immediate customer support and improved communication on their websites.
HelpOnClick is a web-based help desk and live chat software solution designed to streamline customer communication and improve support responsiveness across digital platforms. Developed with simplicity and effectiveness in mind, HelpOnClick primarily focuses on enabling businesses to provide real-time assistance to website visitors. It offers features such as live chat, offline messaging, chat transfer between agents, proactive chat invitations, and a customizable chat widget. These functionalities make it ideal for customer support teams, sales representatives, marketing managers, and website operators looking to engage visitors and reduce bounce rates. The tool is compatible across multiple platforms including WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix, making it accessible to a broad spectrum of businesses and content management systems. The user interface of HelpOnClick is designed for ease of navigation and intuitive usage. Agents can access the dashboard through a clean, web-based portal where chats, performance metrics, and settings are organized neatly. The chat window is highly customizable, allowing users to adjust the look and feel to match their website’s branding.
Pros & Cons
- +Easy & Fast Setup: "Copy & paste" installation in under 5 minutes, no programming skills needed.
- +Boosts Conversions: Claims to increase conversion rates by 40% and helps close sales.
- +Virtual Agent (AI Assistant): Provides 24/7 instant replies using a knowledge base, even when operators are offline, automating routine inquiries.
- +Omni-Platform Compatibility: Works across web browsers, Windows, Mac, iPad, iPhone, and Android.
- +Customizable: Allows matching the chat software to website branding.
- −Virtual Agent is an Add-on/Tiered: Only included in Gold/Platinum plans, or as a separate paid add-on for other plans, meaning extra cost for AI.
- −Chat History Limits: Lower-tier plans have limited chat history retention (30/90 days).
- −Chat Routing is Tiered: Only available in the most expensive Platinum plan.
- −AI Assistant Chat Limits: The AI Assistant add-on has a limit of 1000 chats per month and 1000 pages scanned.
Features
Key features
- Live Chat
- Core functionality for real-time communication with website visitors.
- Help Desk
- Integrated system for managing customer support inquiries.
- Virtual Agent (AI)
- An AI-powered chatbot that provides instant replies based on a knowledge base, working 24/7.
- Intuitive Setup
- Easy copy & paste installation without programming skills.
- Works Everywhere
- Accessible via web browser, Windows, Mac, iPad, iPhone, and Android.
Additional features
- Live Chat
- Enables real-time text-based conversations with visitors on your website, designed to convert them into customers.
- Help Desk Software
- A comprehensive system for managing and streamlining customer support inquiries and tickets.
- Virtual Agent (AI)
- An artificial intelligence-powered chatbot that provides instant, automated responses to customer questions 24/7, based on its knowledge base.
- Intuitive Setup
- Allows for quick and easy integration into your website, typically in under 5 minutes, using a simple copy-and-paste method with no programming skills required.
- Works Everywhere (Multi-platform Compatibility)
- Accessible and functional across various devices and operating systems, including web browsers, Windows, Mac, iPad, iPhone, and Android.
- Knowledge Base
- A centralized repository of information that the Virtual Agent uses to provide answers, and which customers can use for self-service.
- Make It Your Own (Customization)
- Allows for extensive customization of the live chat widget to match your website's design and branding.
- Spot & Engage
- Provides tools to proactively invite website visitors to chat based on various configurable factors, helping to initiate conversations.
- Close The Sale
- Features designed to assist in guiding website visitors towards a purchase, helping to boost conversion rates.
- Chat History
- Stores records of past chat conversations for reference and analysis; retention period varies by plan.
- Departments
- Allows for organizing and routing chats to specific support departments, with the number of supported departments varying by plan.
- Multiple Websites Support
- Enables the use of HelpOnClick's features across several different websites, with the number of supported sites varying by plan.
- Chat Routing
- Available in higher-tier plans, this feature automatically directs incoming chats to the most appropriate operator or department.
- AI Assistant Add-on
- An optional paid add-on that enhances AI capabilities, offering more chats, extensive page scanning for content, and automating a higher percentage of routine inquiries.
- Integrations with E-commerce Systems
- Designed to seamlessly connect with popular e-commerce platforms to facilitate customer communication and sales.
Pricing
Monthly plans
Monthly
USD 2
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to HelpOnClick
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
Faridap
Faridap is a software platform from Faridap that focuses on providing data management solutions. It…
About HelpOnClick
HelpOnClick is a live chat software from HelpOnClick that provides real-time communication tools for websites. It includes features like live chat, visitor tracking, and automated messaging to improve customer engagement. This software allows businesses to interact directly with website visitors, answering queries instantly and reducing bounce rates. HelpOnClick also offers a user-friendly interface and customizable chat widgets to ensure brand consistency. Additionally, it supports multiple languages and integrates with popular CRM systems for efficient workflow management. Key capabilities: live chat visitor tracking automated messaging CRM integration multilingual support Best for: businesses that need immediate customer support and improved communication on their websites.
HelpOnClick Details
HelpOnClick's In-App Market Place
Does HelpOnClick have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Monthly
USD 2
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- Easy & Fast Setup: "Copy & paste" installation in under 5 minutes, no programming skills needed.
- Boosts Conversions: Claims to increase conversion rates by 40% and helps close sales.
- Virtual Agent (AI Assistant): Provides 24/7 instant replies using a knowledge base, even when operators are offline, automating routine inquiries.
- Omni-Platform Compatibility: Works across web browsers, Windows, Mac, iPad, iPhone, and Android.
- Customizable: Allows matching the chat software to website branding.
- Virtual Agent is an Add-on/Tiered: Only included in Gold/Platinum plans, or as a separate paid add-on for other plans, meaning extra cost for AI.
- Chat History Limits: Lower-tier plans have limited chat history retention (30/90 days).
- Chat Routing is Tiered: Only available in the most expensive Platinum plan.
- AI Assistant Chat Limits: The AI Assistant add-on has a limit of 1000 chats per month and 1000 pages scanned.
HelpOnClick's Support Options
Contact
+1 (972) 8918910HelpOnClick's Alternatives
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
Faridap
Faridap is a software platform from Faridap that focuses on providing data management solutions. It…
