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HelpSpace

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Software Status:Active

About HelpSpace

HelpSpace is a helpdesk software/platform from HelpSpace GmbH that supports customer service operations. It combines MS Teams Chat Notifications, Custom Sidebar Embed external data, and Open API Custom Integrations to help improve customer interactions. Users can also benefit from its integration with Shopify Online Shop and no-code automations via Zapier. Designed with a user-friendly interface, HelpSpace offers smart integrations that simplify service processes and improve team collaboration. With capable features tailored for modern businesses, it allows teams to customize their workflows effectively. Key capabilities: MS Teams Chat Notifications Custom Sidebar Embed external data Open API Custom Integrations Shopify Online Shop Zapier No Code Automations Best for: customer service teams that need efficient communication and integration solutions.

HelpSpace Details

Vendor
HelpSpace GmbH
Year Launched
2020
Location
Backsteinweg 3, Bad Vilbel, Hessen 61118, DE
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, German
Users
Agile Project Managers, Bloggers, Bug Trackers, Customer Service Representatives, Customer Support Specialists, Help Desk Agents, IT Documentation Managers, IT Project Managers, IT Service Providers, Issue Trackers, Knowledge Base Administrators, Kanban Tool Users, Knowledge Management Professionals, Task Managers, Team Leaders, Service Desk Operators, Productivity Managers, Project Managers, Project Trackers
Industries Served
Healthcare, Education, Finance, Retail, Technology, Manufacturing, Hospitality, Consulting, Government
Tags
Agile Project Management, Blog, Bug Tracking, Customer Service, Customer Support, Help Desk, IT Documentation, IT Project Management, IT Service, Issue Tracking, Knowledge Base, Kanban Tools, Knowledge Management, Task Management, Team Management, Service Desk, Productivity, Project Management, Project Tracking

HelpSpace's In-App Market Place

Does HelpSpace have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), INR (₹), CNY (¥), RUB (₽), BRL (R$)

Pros & Cons

  • 1. Comprehensive solution: Handles all customer support needs in one place.
  • 2. Cost-effective: Cheaper than competitors like Help Scout.
  • 3. Feature-rich: Offers a wide range of features without additional costs.
  • 4. Continuous development: Actively adding new features and improvements.
  • 5. Excellent support: Provides top-notch customer support.
  • 6. Easy to set up and use: Intuitive interface and straightforward setup process.
  • 7. Customizable: Allows for branding and customization to match your website.
  • 8. Flexible integration: Can be integrated with other platforms using JavaScript API.
  • 1. Limited integrations: May lack integrations with certain specific apps.
  • 2. Some features under development: May have missing features or features in progress.

HelpSpace's Support Options

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