About Helpy
Helpy is a customer support software from Helpy Inc. designed to assist businesses in managing customer inquiries. It provides features such as ticket management, knowledge base, and live chat so teams can effectively communicate with customers. The platform allows for easy tracking of customer issues, enabling businesses to respond quickly and efficiently. It also supports customizable templates for responses and integration with third-party applications to simplify workflows. Key capabilities: ticket management knowledge base live chat integrations customizable templates Best for: businesses that need to improve their customer support processes.
Helpy Details
Helpy's In-App Market Place
Does Helpy have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Support for multiple integrations such as Slack, Jira, and Salesforce
- Ability to create custom ticket forms for specific types of requests
- AI-powered automation for efficient ticket management
- Self-service portal for customers to find answers to common issues
- Customizable reporting and analytics for tracking performance and customer satisfaction
- Limited customization options for the user interface
- Steep learning curve for new users, especially for those without previous help desk experience
- Lack of integration with popular third-party tools and platforms
- Limited reporting and analytics capabilities compared to other help desk software
- Occasional bugs and glitches that can disrupt workflow and productivity
Helpy's Support Options
Email Address
support@helpy.ioDocumentation
https://docs.helpy.ioCommunity Forums
https://support.helpy.ioChatbot
Available