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HESK

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Software Status:Active

About HESK

HESK is a help desk software from PHPJunkyard that allows users to set up a web-based customer support portal or IT help desk. It provides a user-friendly interface, secure access, and easy installation so small to medium-sized teams can manage support tickets efficiently. HESK supports the download of language packs and offers various installation guides for user convenience. This cloud-based solution enables businesses to improve their customer service use while maintaining complete control over their support operations. Key capabilities: web-based portal user-friendly interface easy installation language pack downloads secure access Best for: small to medium-sized teams that need an effective solution for managing customer support inquiries.

HESK Details

Vendor
Klemen Stirn
Year Launched
2001
Location
StyledWeb d.o.o. Glavni trg 10 SI-8000 Novo mesto Slovenia
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English
Users
Small business owners, support teams, help desk agents, and organisations looking for a simple, straightforward ticketing system.
Industries Served
Small businesses, startups, nonprofits, professional service practices, and any team needing basic help desk and ticket tracking functionality.
Tags
Help desk software, ticket management, knowledge base, email integration, canned replies, support portal, reporting tools, support prioritisationHelp desk software, ticket management, knowledge base, email integration, canned replies, support portal, reporting tools, support prioritisation

HESK's In-App Market Place

Does HESK have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($), KRW (₩), TRY (₺)

Pros & Cons

  • Simple and easy to set up, ideal for small teams without complex support needs.
  • Integrated knowledge base encourages self-service and reduces support load.
  • Supports email-to-ticket conversion, letting teams keep existing workflows.
  • Canned replies save time on repetitive responses.
  • Customer portal gives users transparency on ticket status.
  • Not as feature-rich as larger help desk solutions with advanced automation.
  • Reporting tools are basic compared with enterprise support platforms.
  • Customisation options are limited for very complex workflows.
  • Lacks native omnichannel support for social messaging or live chat without integrations.

HESK's Support Options

Email Address

support@hesk.com

Documentation

https://docs.hesk.com/

Community Forums

https://forum.hesk.com/

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