About Hornbill
Hornbill by Hornbill is a modern IT Service Management (ITSM) platform designed to help organizations streamline service delivery, automate workflows, and improve overall operational efficiency.
Hornbill Details
Vendor
Hornbill
Year Launched
1995
Location
3rd Floor 86-90 Paul Street London EC2A 4NE United Kingdom
Deployment
cloud, ios, android, web browser
Training Options
documentation, videos, live online, in person
Countries Served
All Countries.
Languages
English, German, French, Spanish, Italian, Dutch, Portuguese, Japanese, Chinese
Users
Administrator, IT Manager, Service Desk Analyst, Support Technician, End User
Industries Served
Healthcare, Education, Finance, Retail
Tags
IT Service, ITSM, Service Desk, Hornbill PLC
Hornbill's In-App Market Place
Does Hornbill have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N.A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- It stops the headache of logging into five different carrier portals just to check your SIM cards.
- You can fix glitchy hardware remotely, saving you from sending a technician out to some remote middle-of-nowhere location.
- The platform speaks the same language as AWS and Azure, so your data plugs right in without drama.
- Security isn't an afterthought here; they've baked in heavy-duty encryption that keeps hackers away from your devices.
- Having a single dashboard for both the hardware and the data stream makes scaling up feel much less chaotic.
- If you aren't using Semtech-specific modules or gateways, you might miss out on the best "plug-and-play" features.
- The sheer amount of data and settings available can be pretty overwhelming for someone new to IoT management.
- Relying on a single platform for everything means if it goes down, your whole fleet is effectively blind.
- Setting up the more advanced API integrations and VPN tunnels usually requires a serious technical background.
- The pricing and data costs can get tricky to track as you start adding thousands of global devices.
Hornbill's Support Options
Email Address
hello@hornbill.comContact
+44 (0)800 923 0050