About HotelOnline PMS
HotelOnline PMS is a software platform from HotelOnline designed to help organizations manage their workflows more effectively. Public product information is limited, so confirm specific modules with the vendor directly. Key capabilities: Data export and backup Reporting and visibility Integration support Core workflow management Configurable settings and roles Best for: teams looking to standardize workflows and reduce manual coordination.
HotelOnline PMS is the premier digital transformation tool for the African hospitality sector. It is far more than just a booking diary; it is a powerful "revenue engine" that brings professional-grade technology to independent hotels and lodges. Its greatest strength is its deep integration with local payment and distribution networks, making it the "go-to" choice for any African hotelier looking to compete on a global stage. While it requires a stable internet connection, the trade-off in increased occupancy and automated operations is immense.
Pros & Cons
- HotelOnline actively works to fill your rooms through their marketing arm.
- The distribution network specifically targets both global OTAs and African-centric booking sites.
- Some users report occasional system glitches and bugs
- Features are heavily optimized for Africa
Features
Key features
A centralized hub to manage reservations, check-ins, and guest folios from any device with an internet connection.
Automatically syncs inventory and rates with 300+ OTAs including Booking.com, Expedia, and local African platforms.
A mobile-optimized tool that allows hotels to accept commission-free bookings directly from their own website and social media.
AI-driven tools that suggest rate changes based on local market demand and competitor occupancy.
One of the few PMS systems that natively handles Mobile Money (M-Pesa, MTN), bank transfers, and local cards alongside international credit cards.Cloud Property Management: A centralized hub to manage reservations, check-ins, and guest folios from any device with an internet connection.
Automatically syncs inventory and rates with 300+ OTAs including Booking.com, Expedia, and local African platforms.
A mobile-optimized tool that allows hotels to accept commission-free bookings directly from their own website and social media.
AI-driven tools that suggest rate changes based on local market demand and competitor occupancy.
One of the few PMS systems that natively handles Mobile Money (M-Pesa, MTN), bank transfers, and local cards alongside international credit cards.
Additional features
Drag-and-drop calendar for quick room assignments and status updates (Dirty/Clean/Inspected).
Stores guest history, preferences, and contact details for personalized marketing.
Automated billing that complies with local tax regulations (e.g., VAT, Tourism Levies).
Real-time reports on RevPAR (Revenue Per Available Room), ADR (Average Daily Rate), and occupancy trends.
Staff can update room statuses via mobile, notifying the front desk immediately when a room is ready.
Basic back-office accounting to monitor property expenditures against revenue.
A single login for owners to toggle between different hotels in their portfolio.
Pre-arrival and post-stay surveys/emails to drive reviews and repeat business.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About HotelOnline PMS
HotelOnline PMS is a software platform from HotelOnline designed to help organizations manage their workflows more effectively. Public product information is limited, so confirm specific modules with the vendor directly. Key capabilities: Data export and backup Reporting and visibility Integration support Core workflow management Configurable settings and roles Best for: teams looking to standardize workflows and reduce manual coordination.
HotelOnline PMS Details
HotelOnline PMS's In-App Market Place
Does HotelOnline PMS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
KES (Kes), NGN (), GHS ()
Pros & Cons
- HotelOnline actively works to fill your rooms through their marketing arm.
- The distribution network specifically targets both global OTAs and African-centric booking sites.
- Some users report occasional system glitches and bugs
- Features are heavily optimized for Africa
HotelOnline PMS's Support Options
Email Address
support@hotelonline.comContact
+254 746 929 170Documentation
https://help.hotelonline.com/Community Forums
https://community.hotelonline.com/HotelOnline PMS's Alternatives
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