HotSOS logo

HotSOS

by Amadeus · Since 2013
No reviews yet
ActiveAvailable globally
Quick facts
VendorAmadeus
Year launched2013
StatusActive
Location75 NH Avenue, Portsmouth, NH 03801, US
Countries servedGlobal
Languages4
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesN/A

About HotSOS

HotSOS is a hospitality operations software from Mirus Australia that provides a comprehensive solution for hotel management. It includes features such as real-time communication, task management, and reporting tools so that hotel staff can efficiently coordinate operations and improve guest satisfaction. HotSOS supports the automation of standard operating procedures and allows for effective management of maintenance requests. This platform also helps track service delivery and staff performance, facilitating better decision-making. Key capabilities: real-time notifications task assignment guest messaging maintenance management reporting analytics Best for: hotel operators and staff that need to manage daily operations and improve service delivery.

Amadeus HotSOS® is a cloud‑based hotel operations and service optimization platform built to help hospitality teams automate and streamline work across departments. It centralizes real‑time dashboards, task dispatching, guest requests, preventative maintenance scheduling, and inter‑department communication to improve service speed, staff productivity, and guest satisfaction. With support in over 175 countries, it’s a globally trusted solution suited for properties from mid‑sized hotels to large multi‑property groups. One of HotSOS’s strengths is its focus on real‑time operations visibility and workflow automation, reducing manual processes that can slow service delivery. Its mobile support enables housekeeping and maintenance staff to access and complete tasks on the go, while integrations with PMS systems help ensure guest needs and room statuses stay synchronized. Training resources like Amadeus Learning Universe and inline tips support onboarding, though detailed pricing and marketplace options require direct vendor engagement. HotSOS’s broad feature set and global presence make it especially valuable for hospitality operations aiming to boost efficiency and improve guest experiences in an increasingly competitive market.

Pros & Cons

Pros
  • Automates task assignment and work orders to ensure maintenance issues are addressed quickly.
  • Provides preventive maintenance scheduling to minimize equipment failures and downtime.
  • Tracks assets throughout their lifecycle for better utilization and inventory management.
  • Enables room inspections and maintenance logging to maintain high hospitality standards.
  • Improves team communication with ticketing and real-time updates for operational tasks.
Cons
  • System can be complex initially, requiring time to configure tasks and workflows properly.
  • Employees may overlook tickets, causing delays in maintenance issue resolution.
  • Advanced features may feel overwhelming to new staff without adequate training.
  • Customizing workflows can be limited depending on hotel size and operational needs.
  • Some users report slow system response during peak usage times in large properties.

Features

Key features

Real-time operational dashboards

Provides instant visibility into hotel operations to improve decision-making and efficiency.

Task prioritization and dispatch

Automatically assigns and prioritizes staff tasks to ensure timely completion and smooth workflow.

Preventative maintenance scheduling

Schedules regular equipment and facility maintenance to prevent breakdowns and reduce downtime.

Labor optimization tools

Helps hotels allocate staff efficiently to maximize productivity and reduce labor costs.

Mobile task management

Enables staff to receive, update, and complete tasks on mobile devices while on the move.

Guest request and preference tracking

Captures guest requests and preferences to personalize service and enhance guest experience.

Cross-department communication

Streamlines communication between departments to ensure service consistency and quick problem resolution.

Additional features

Real-time operational dashboards

Provides instant visibility into hotel operations to improve decision-making and efficiency.

Task prioritization and dispatch

Automatically assigns and prioritizes staff tasks to ensure timely completion and smooth workflow.

Preventative maintenance scheduling

Schedules regular equipment and facility maintenance to prevent breakdowns and reduce downtime.

Labor optimization tools

Helps hotels allocate staff efficiently to maximize productivity and reduce labor costs.

Mobile task management

Enables staff to receive, update, and complete tasks on mobile devices while on the move.

Guest request and preference tracking

Captures guest requests and preferences to personalize service and enhance guest experience.

Cross-department communication

Streamlines communication between departments to ensure service consistency and quick problem resolution.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
4
Interface languages
10
Billing currencies

Interface languages

EnglishSpanishFrenchGerman

Billing currencies

🇦🇺AUD🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇸🇬SGD🇭🇰HKD

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