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About HotSOS
HotSOS is a hospitality operations software from Mirus Australia that provides a comprehensive solution for hotel management. It includes features such as real-time communication, task management, and reporting tools so that hotel staff can efficiently coordinate operations and improve guest satisfaction. HotSOS supports the automation of standard operating procedures and allows for effective management of maintenance requests. This platform also helps track service delivery and staff performance, facilitating better decision-making. Key capabilities: real-time notifications task assignment guest messaging maintenance management reporting analytics Best for: hotel operators and staff that need to manage daily operations and improve service delivery.
Amadeus HotSOS® is a cloud‑based hotel operations and service optimization platform built to help hospitality teams automate and streamline work across departments. It centralizes real‑time dashboards, task dispatching, guest requests, preventative maintenance scheduling, and inter‑department communication to improve service speed, staff productivity, and guest satisfaction. With support in over 175 countries, it’s a globally trusted solution suited for properties from mid‑sized hotels to large multi‑property groups. One of HotSOS’s strengths is its focus on real‑time operations visibility and workflow automation, reducing manual processes that can slow service delivery. Its mobile support enables housekeeping and maintenance staff to access and complete tasks on the go, while integrations with PMS systems help ensure guest needs and room statuses stay synchronized. Training resources like Amadeus Learning Universe and inline tips support onboarding, though detailed pricing and marketplace options require direct vendor engagement. HotSOS’s broad feature set and global presence make it especially valuable for hospitality operations aiming to boost efficiency and improve guest experiences in an increasingly competitive market.
Pros & Cons
- +Automates task assignment and work orders to ensure maintenance issues are addressed quickly.
- +Provides preventive maintenance scheduling to minimize equipment failures and downtime.
- +Tracks assets throughout their lifecycle for better utilization and inventory management.
- +Enables room inspections and maintenance logging to maintain high hospitality standards.
- +Improves team communication with ticketing and real-time updates for operational tasks.
- −System can be complex initially, requiring time to configure tasks and workflows properly.
- −Employees may overlook tickets, causing delays in maintenance issue resolution.
- −Advanced features may feel overwhelming to new staff without adequate training.
- −Customizing workflows can be limited depending on hotel size and operational needs.
- −Some users report slow system response during peak usage times in large properties.
Features
Key features
- Real-time operational dashboards
- Provides instant visibility into hotel operations to improve decision-making and efficiency.
- Task prioritization and dispatch
- Automatically assigns and prioritizes staff tasks to ensure timely completion and smooth workflow.
- Preventative maintenance scheduling
- Schedules regular equipment and facility maintenance to prevent breakdowns and reduce downtime.
- Labor optimization tools
- Helps hotels allocate staff efficiently to maximize productivity and reduce labor costs.
- Mobile task management
- Enables staff to receive, update, and complete tasks on mobile devices while on the move.
- Guest request and preference tracking
- Captures guest requests and preferences to personalize service and enhance guest experience.
- Cross-department communication
- Streamlines communication between departments to ensure service consistency and quick problem resolution.
Additional features
- Real-time operational dashboards
- Provides instant visibility into hotel operations to improve decision-making and efficiency.
- Task prioritization and dispatch
- Automatically assigns and prioritizes staff tasks to ensure timely completion and smooth workflow.
- Preventative maintenance scheduling
- Schedules regular equipment and facility maintenance to prevent breakdowns and reduce downtime.
- Labor optimization tools
- Helps hotels allocate staff efficiently to maximize productivity and reduce labor costs.
- Mobile task management
- Enables staff to receive, update, and complete tasks on mobile devices while on the move.
- Guest request and preference tracking
- Captures guest requests and preferences to personalize service and enhance guest experience.
- Cross-department communication
- Streamlines communication between departments to ensure service consistency and quick problem resolution.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About HotSOS
HotSOS is a hospitality operations software from Mirus Australia that provides a comprehensive solution for hotel management. It includes features such as real-time communication, task management, and reporting tools so that hotel staff can efficiently coordinate operations and improve guest satisfaction. HotSOS supports the automation of standard operating procedures and allows for effective management of maintenance requests. This platform also helps track service delivery and staff performance, facilitating better decision-making. Key capabilities: real-time notifications task assignment guest messaging maintenance management reporting analytics Best for: hotel operators and staff that need to manage daily operations and improve service delivery.
HotSOS Details
HotSOS's In-App Market Place
Does HotSOS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
AUD ($), USD ($), EUR (€), GBP (£), CAD ($), JPY (¥), CNY (¥), INR (₹), SGD ($), HKD ($)
Pros & Cons
- Automates task assignment and work orders to ensure maintenance issues are addressed quickly.
- Provides preventive maintenance scheduling to minimize equipment failures and downtime.
- Tracks assets throughout their lifecycle for better utilization and inventory management.
- Enables room inspections and maintenance logging to maintain high hospitality standards.
- Improves team communication with ticketing and real-time updates for operational tasks.
- System can be complex initially, requiring time to configure tasks and workflows properly.
- Employees may overlook tickets, causing delays in maintenance issue resolution.
- Advanced features may feel overwhelming to new staff without adequate training.
- Customizing workflows can be limited depending on hotel size and operational needs.
- Some users report slow system response during peak usage times in large properties.
HotSOS's Support Options
Email Address
support@mirus.com.auContact
+61 1300 80 85 84Community Forums
https://community.mirusaustralia.com/HotSOS's Alternatives
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