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i2x

by i2x · Since 2017
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ActiveAvailable globallyCloudOn-premise
Quick facts
Vendori2x
Year launched2017
StatusActive
LocationBerliner Platz 12, 41061 Mönchengladbach
Countries servedGlobal
Languages5
IntegrationsN/A
Free tierNO
Free trialNO
Contact salesYES

About i2x

i2x is an innovative Sales Coaching Software designed to empower sales teams with the tools and insights needed to enhance their performance, improve communication skills, and drive revenue growth.

i2x is an innovative Sales Coaching Software designed to empower sales teams with the tools and insights needed to enhance their performance, improve communication skills, and drive revenue growth. By providing a comprehensive platform for recording, analyzing, and coaching sales interactions, i2x ensures that sales professionals can continuously refine their techniques and achieve their targets more effectively. The software features an intuitive interface that allows sales managers to easily record and store sales calls, meetings, and presentations, creating a repository of real-world interactions for training and development purposes. Advanced analytics and AI-driven insights automatically evaluate sales conversations, identifying key strengths and areas for improvement based on factors such as communication style, objection handling, and closing techniques. i2x's robust reporting tools provide detailed feedback and performance metrics, enabling personalized coaching sessions that address individual needs and enhance overall team performance. Additionally, the software supports collaboration and knowledge sharing, allowing sales teams to learn from each other's successes and best practices through shared recordings and feedback.

Pros & Cons

Pros
  • Enhances sales performance by providing real-time coaching and feedback
  • Integrates seamlessly with existing systems and applications in the oil and gas industry
  • Utilizes advanced AI technology to analyze customer interactions and provide insights for improvement
  • Increases efficiency and productivity by streamlining sales processes
  • Improves communication and collaboration among teams through automated coaching and training features
Cons
  • Does not list public flat-rate pricing, requiring a sales consultation which makes initial budgeting difficult for smaller teams
  • Currently primarily supports English and German, which may be restrictive for global call centers using other languages.
  • Despite GDPR compliance, real-time monitoring can occasionally face pushback from employees regarding "big brother" oversight.
  • As a real-time tool, it requires stable, high-quality audio feeds from telephony systems, which can complicate initial technical setup.

Features

Key features

Real-Time Agent Assist

Analyzes live conversations in under 0.4 seconds to provide agents with on-screen recommendations and next-best actions.

Automated Speech Recognition

Transcribes calls in real-time, learning company-specific and domain-specific vocabulary for high accuracy.

Automatic Detection of Buying Signals

Identifies specific keywords or conversational shifts that indicate a potential sale or closing opportunity.

Post-Call Analytics & Transcription

Automatically transcribes and analyzes 100% of calls for quality, compliance, and sales opportunities immediately after they end.

Live Performance Scorecards

Tracks metrics like speech rate, use of filler words, and adherence to company scripts during the interaction.

Additional features

Automated QA Reports

Replaces manual random sampling with automated quality assurance reporting across every single call.

Personalized Coaching Plans

Generates data-driven feedback and training suggestions tailored to each agent's specific strengths and weaknesses.

Compliance Checks

Monitors for regulatory compliance and script adherence, flagging risks to management in real-time.

A/B Testing for Tactics

Allows managers to test different sales scripts or customer service approaches to see which yields better outcomes.

GDPR-Compliant Anonymization

Built in Germany with a focus on EU data protection, ensuring data is stored in secure European data centers.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
5
Interface languages
3
Billing currencies

Interface languages

EnglishGermanSpanishFrenchItalian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP

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