About IBI-aws
IBI-aws is a communication software from IBITECH AG that supports company-wide communication for disruptions, maintenance, critical events, and more. It combines practicality, adaptability, and installation features to provide precise user information and reduce calls. This software is designed to facilitate effective information dissemination during critical situations, ensuring that all necessary personnel receive timely updates. With its focus on ease of use and administration, IBI-aws allows organizations to manage communication efficiently, thereby maintaining operational flow during disruptions. Key capabilities: practicality adaptability installation addressing administration Best for: organizations that need an effective solution for handling critical communication needs.
IBI-aws, developed by IBITECH AG, is a highly specialized user information and emergency notification system designed to address one of the most pressing challenges in IT Service Management: the overwhelming flood of user calls during system outages or maintenance. Tailored for large, complex IT environments and multinational organizations, the platform functions as both a proactive IT-to-user communication tool and a critical incident notification system, ensuring that only the users affected by an issue are informed. Its standout feature is its ultra-granular targeting capability, using freely combinable criteria such as applications, IP addresses, Active Directory objects, or even registry entries to pinpoint precisely who receives notifications, thereby drastically reducing unnecessary service desk calls. Unlike email-reliant systems, IBI-aws provides independent, multi-channel communication through MobileClient apps, a WebClient, and MS Teams, ensuring message delivery even if email servers or other core systems are unavailable. The platform also supports proactive planning by enabling early warnings, scheduled notifications, and context-based alerts, such as informing a user of planned downtime as they log into a relevant application.
Pros & Cons
- +Delivers precise notifications based on user-specific criteria
- +Reduces IT service desk call volume during disruptions
- +Supports multiple channels: smartphones, MS Teams, websites
- +No additional infrastructure required for deployment
- +Freely combinable filters: apps, IPs, registry entries, directory objects
- +Real-time targeting of users actively using affected applications
- −May require integration with existing IT systems
- −Customization of filters could need technical expertise
- −Limited visibility into mobile and web client capabilities
- −No mention of multilingual support for global teams
- −Effectiveness depends on accurate user and system mapping
Features
Key features
- Precise Information Targeting
- Allows specific users to be informed during disruptions by using freely combinable selection criteria.
- Freely Combinable Selection Criteria
- Enables targeting based on various technical inputs like applications, IP addresses, and registry entries.
- Reduce Support Calls/Costs
- Proactively prevents overloaded service desks by providing users with timely, precise information.
- Multi-Channel Message Sending
- Delivers critical notifications to multiple user endpoints, including smartphones and MS Teams channels.
- Company-Wide Communication
- Facilitates internal communication for a broad range of events, including disruptions and maintenance.
- Application-Specific Notification
- Displays a disruption notice only to users currently working with or about to use an affected application.
Additional features
- Precise Information
- Ensures that the message delivered is highly accurate and relevant to the affected user.
- Reduce Calls
- Helps prevent phone lines in the IT or service desk from becoming overloaded during incidents.
- Reduce Costs
- Achieves cost savings by decreasing the volume of support calls and freeing up staff time.
- Simplicity and Practicality
- The system is designed for ease of use in company-wide communication.
- Company-Wide Communication
- Facilitates the exchange of information across the entire organization.
- Information for Disruptions
- Provides critical updates when a system or service stops working correctly.
- Information for Maintenance
- Provides advance notice and updates during planned service interruptions.
- Information for Critical Events
- Communicates necessary information during high-priority incidents.
- Freely Combinable Selection Criteria
- Allows administrators to mix and match multiple conditions to define the target audience.
- Targeting by Applications
- Sends a message only to users of a specific software or service.
- Targeting by Directory Service Objects
- Selects users based on organizational criteria stored in services like Active Directory.
- Targeting by IP Addresses
- Selects users based on their network location or physical terminal address.
- Targeting by Registry Entries
- Selects users based on local machine settings or software configurations.
- Message Sending to Smartphones
- Delivers the notification directly to users' mobile devices.
- Message Sending to MS Teams Channels
- Integrates with Microsoft Teams to deliver notifications to designated channels.
- Message Sending to Websites
- Can display critical messages on internal or specified web pages.
- Proactive Prevention of Overloaded Phone Lines
- The system is designed to stop call avalanches before they happen.
- Application-Specific Notification Display
- Shows the disruption notice only to users working with or planning to start using the broken application.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to IBI-aws
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
Faridap
Faridap is a software platform from Faridap that focuses on providing data management solutions. It…
About IBI-aws
IBI-aws is a communication software from IBITECH AG that supports company-wide communication for disruptions, maintenance, critical events, and more. It combines practicality, adaptability, and installation features to provide precise user information and reduce calls. This software is designed to facilitate effective information dissemination during critical situations, ensuring that all necessary personnel receive timely updates. With its focus on ease of use and administration, IBI-aws allows organizations to manage communication efficiently, thereby maintaining operational flow during disruptions. Key capabilities: practicality adaptability installation addressing administration Best for: organizations that need an effective solution for handling critical communication needs.
IBI-aws Details
IBI-aws's In-App Market Place
Does IBI-aws have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Cny (¥), Inr (₹), Rub (₽), Krw (₩), Thb (฿), Idr (Rp), Myr (RM), Sgd (S$)
Pros & Cons
- Delivers precise notifications based on user-specific criteria
- Reduces IT service desk call volume during disruptions
- Supports multiple channels: smartphones, MS Teams, websites
- No additional infrastructure required for deployment
- Freely combinable filters: apps, IPs, registry entries, directory objects
- Real-time targeting of users actively using affected applications
- May require integration with existing IT systems
- Customization of filters could need technical expertise
- Limited visibility into mobile and web client capabilities
- No mention of multilingual support for global teams
- Effectiveness depends on accurate user and system mapping
IBI-aws's Support Options
Email Address
support@ibitech.comContact
+41 61 465 75 20Documentation
https://docs.ibi-aws.net/en/ibi-aws/1.30/IBI-aws's Alternatives
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
Faridap
Faridap is a software platform from Faridap that focuses on providing data management solutions. It…
