ICEFLO

ICEFLO is a cutting-edge Runbook Management (RBM) solution designed to modernize how organizations plan, rehearse, and execute high-risk change and recovery scenarios. Built on the ServiceNow® platform, it replaces outdated spreadsheet-based runbooks with a robust, fully certified application that integrates seamlessly with existing ServiceNow® solutions such as ITSM, SPM, BCM, and IRM. By eliminating information silos, ICEFLO enhances operational resilience, reduces service outages caused by planned events, and helps organizations achieve compliance with both current and emerging regulatory requirements. Trusted globally, it conforms to customer security and architecture requirements, making it a scalable and secure choice for enterprises across various industries. The platform provides a modern, intuitive user interface that simplifies adoption and ensures a rapid time to value. Designed as a native ServiceNow® application, ICEFLO aligns with the familiar interfaces of the platform, minimizing the need for extensive training. Role-based navigation further streamlines its use for employees and partners, while its robust integration capabilities enable users to unify business processes, information assets, and technology delivery under one platform.