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About icibot

Icibot is a hospitality management software from icibot that provides a comprehensive solution for hotel operations. It includes features for pre-stay, during stay, and post-stay management, allowing for improved guest experiences and operational efficiency. The platform supports real-time order management, guest communication, and data analytics, helping hotels to respond swiftly to guest needs and improve service delivery. With icibot, hoteliers can simplify operations and maximize revenue through integrated sales tools. Key capabilities: Pre-stay management On-stay services Post-stay follow-up Real-time analytics Sales integration Best for: hotel managers and staff that need to improve guest service and operational workflows.

icibot Details

Vendor
icibot
Year Launched
2016
Location
Eski Büyükdere Caddesi, İZ PLAZA, Sariyer, Istanbul TR
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, German
Users
Hotel managers, front desk staff, concierge teams, marketing teams, sales departments, operations managers, restaurant managers, spa coordinators, IT administrators, small hotel owners, luxury resort directors.
Industries Served
Luxury hotels, hotel resorts, hotel groups, hotel chains, franchise hotels, independent hotels, extended stay hotels, vacation rentals, hostels, restaurants, tour operators, wellness centers, superyachts
Tags
Customer Engagement, Chatbot, AI, Automation, Digital Marketing, Customer Service, Conversational UI, Online Sales, Lead Generation

icibot's In-App Market Place

Does icibot have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • Comprehensive Digital Solutions: Covers the entire guest journey (pre-stay to post-stay).
  • Increased Revenue Opportunities: Upselling, gift sales, loyalty programs, and personalized concierge services.
  • Guest Engagement: Real-time messaging, digital directories, and mobile/tablet access.
  • Operational Efficiency: Integrations with major PMSs, automated workflows, and staff coordination tools.
  • Customization: Custom mobile apps aligned with hotel branding.
  • Complex Setup: Broad feature set may require time to implement and train staff.
  • Integration Dependency: Full functionality may rely on integration with supported PMS systems.
  • Device Compatibility: Guests who resist app downloads may limit engagement without using the PWA.

icibot's Support Options

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