Immerss logo

Immerss

by WAVA · Since 2015
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ActiveAvailable globallyCloud
Quick facts
VendorWAVA
Year launched2015
StatusActive
LocationWAVA Inc. dba Immerss, 15770 Dallas Pkwy Ste 1100 Dallas, TX 75248
Countries servedGlobal
Languages10
Integrations10+
Free tierN/A
Free trialYES
Contact salesN/A

About Immerss

Immerss is a virtual reality software from WAVA that provides an immersive online shopping use. It combines 3D visualization, user interaction, and real-time analytics so retailers can engage customers in a more impactful way. The platform allows users to explore virtual storefronts and interact with products in a lifelike manner, which can increase customer satisfaction and drive sales. Immerss also integrates with existing e-commerce systems, offering flexibility for businesses to implement the solution. Key capabilities: 3D product modeling User interaction tools Real-time analytics E-commerce integration Virtual storefronts Best for: Retailers that need to improve their online shopping use.

Immerss by WAVA emerges as a cutting-edge conversational marketing platform aiming to transform the way brands engage with customers online by replicating the personalized, high-touch experience of in-store shopping. Built with a modern e-commerce audience in mind, Immerss introduces a suite of tools that combine AI-powered automation with human-driven clienteling to create immersive digital shopping journeys. This hybrid approach allows for both scale and personalization, two elements that are often difficult to balance in digital commerce. The platform's core offerings—AI live sales agents, video shopping capabilities, 1-on-1 virtual co-shopping, and outbound clienteling—enable businesses to move beyond static product pages and transactional interactions, replacing them with meaningful conversations that can increase conversion rates and average order values. At the heart of Immerss is its AI-powered live sales module, which enables brands to deploy a custom-trained AI agent that can operate around the clock. This agent interacts with unlimited customers, provides tailored product recommendations, and handles customer inquiries—all without incurring extra costs or commissions. This is a significant draw for brands seeking scalable ways to boost engagement without dramatically increasing overhead.

Pros & Cons

Pros
  • Enhanced sales conversion rates: Achieves a 28% sales conversion rate with AI-driven live sales and features.
  • Versatile integrations: Supports seamless platform and service bot integrations for easy onboarding.
  • Customer satisfaction: Boosts KPIs such as a 52% increase in Average Order Value (AOV) and a 21% decrease in returns.
  • Comprehensive features: Includes AI-powered live sales, video shopping, co-shopping, outbound clienteling, and shoppable video content.
  • User-friendly interface: Intuitive design and tailored solutions for efficient implementation.
  • No hidden costs: Transparent pricing with unlimited interactions and engagements.
Cons
  • Steep learning curve for non-technical users
  • Expensive pricing for small businesses or startups

Features

Key features

AI Powered Live Sales

Utilize an AI Sales Agent that is customized to your brand for 24/7 customer interactions.

Custom-Built AI Sales Agent

Benefit from an AI agent tailored to your brand's identity and products.

24/7 Live Sales Agent

Provide round-the-clock sales assistance to your online shoppers.

Customized To Your Brand

Ensure the AI agent aligns with your brand's voice and style.

Product Recommendation

Leverage the AI agent to offer relevant product suggestions to customers.

No Exaggeration

Receive honest and accurate product information from the AI agent.

Simple Set-up

Experience an easy and straightforward process for implementing the AI agent.

Unlimited Customer Interactions

Engage in an unlimited number of conversations with customers via the AI agent.

No Hidden Costs or Commissions

Benefit from transparent pricing without extra charges based on interactions or sales.

Comprehensive Clienteling

Utilize tools for personalized customer engagement through various channels.

Live Chat, Video or Voice

Connect with customers via their preferred communication method.

Shopper Journey Insights

Gain understanding of customer behavior and their path to purchase.

Guided Shopping

Offer personalized guidance to shoppers throughout their online experience.

Sales Tracking

Monitor and analyze sales performance resulting from clienteling efforts.

SMS Messaging

Engage with customers through text messages for direct communication.

Additional features

AI Powered Live Sales

Utilize an AI Sales Agent that is customized to your brand for 24/7 customer interactions.

Custom-Built AI Sales Agent

Benefit from an AI agent tailored to your brand's identity and products.

24/7 Live Sales Agent

Provide round-the-clock sales assistance to your online shoppers.

Customized To Your Brand

Ensure the AI agent aligns with your brand's voice and style.

Product Recommendation

Leverage the AI agent to offer relevant product suggestions to customers.

No Exaggeration

Receive honest and accurate product information from the AI agent.

Simple Set-up

Experience an easy and straightforward process for implementing the AI agent.

Unlimited Customer Interactions

Engage in an unlimited number of conversations with customers via the AI agent.

No Hidden Costs or Commissions

Benefit from transparent pricing without extra charges based on interactions or sales.

Comprehensive Clienteling

Utilize tools for personalized customer engagement through various channels.

Live Chat, Video or Voice

Connect with customers via their preferred communication method.

Shopper Journey Insights

Gain understanding of customer behavior and their path to purchase.

Guided Shopping

Offer personalized guidance to shoppers throughout their online experience.

Sales Tracking

Monitor and analyze sales performance resulting from clienteling efforts.

SMS Messaging

Engage with customers through text messages for direct communication.

Unlimited Users

Allow all team members to utilize the clienteling features without extra charges.

Unlimited Customer Engagements

Interact with an unlimited number of customers through clienteling.

Video Shopping

Utilize shoppable videos to enhance product discovery and engagement.

Shoppable Videos

Create videos where customers can directly purchase featured products.

Customized Video Player

Brand the video player to maintain a consistent customer experience.

Live & Recorded Events

Host live shopping events and offer recorded video content.

Sales & Viewership Tracking

Monitor the performance of your video shopping initiatives.

Influencer Enablement

Collaborate with influencers to showcase products through video shopping.

Unlimited Shows

Host an unlimited number of live shopping events.

Unlimited Viewers

Reach an unlimited audience for your live shopping events and videos.

1-1 Virtual Co-Shopping

Offer personalized, guided shopping experiences to individual customers.

Outbound Clienteling

Proactively connect with customers on your own schedule.

Live Shopping Events

Host real-time, interactive shopping experiences for your audience.

Recorded Events and PDP Videos

Create and utilize video content on product detail pages.

Seamless Integrations

Connect Immerss with your existing platform and service bots.

Platform Integrations

Integrate with various e-commerce platforms.

Service Bot Integrations

Connect with existing service chatbots.

Easy Automated Onboarding

Experience a streamlined and automated onboarding process.

Integration Questions AI

Utilize AI to answer questions related to the integration process.

Guided Online Shopping

Provide direction and support to online shoppers.

Personalized Online Shopping

Tailor the shopping experience to individual customer preferences.

Dedicated Online Shopping

Offer focused attention to online shoppers.

Engaging Online Shopping

Create interactive and captivating shopping experiences.

Trusted Online Shopping

Build confidence and reliability for online customers.

Individualized Clienteling

Offer personalized attention to each customer.

Proactive Clienteling

Initiate engagement with customers on your own terms.

Convenient Clienteling

Connect with customers at their convenience.

Efficient Clienteling

Streamline customer interactions for optimal results.

Transparent Clienteling

Maintain clear and open communication with customers.

Connective Clienteling

Foster stronger relationships with your customer base.

Branded Shopping Channel

Create a shopping channel that reflects your brand identity.

Informative Shopping Events

Provide valuable product information during live events.

Entertaining Shopping Events

Make live shopping engaging and enjoyable for viewers.

Interactive Shopping Events

Allow real-time interaction between hosts and viewers.

Social Shopping Events

Foster a sense of community during live shopping experiences.

Profitable Shopping Events

Drive sales and increase revenue through live commerce.

Individualized Video Content

Tailor video content to specific customer needs.

Proactive Video Content

Offer relevant video content at key points in the customer journey.

Convenient Video Content

Make video content easily accessible to customers.

Efficient Video Content

Deliver product information effectively through video.

Transparent Video Content

Provide clear and honest product information in videos.

Connective Video Content

Use video to build stronger connections with your audience.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
10
Interface languages
10
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapanese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇰🇷KRW🇮🇳INR🇲🇽MXN

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