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IncidentMonitor

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Software Status:Active

About IncidentMonitor

IncidentMonitor is an incident management software from Invgate that supports organizations in tracking and resolving IT incidents. It provides features such as incident tracking, reporting and analytics, and user-friendly dashboards so teams can monitor incidents effectively. This platform allows IT professionals to manage incidents from reporting to resolution, ensuring timely communication and updates. IncidentMonitor’s reporting capabilities offer insights into incident trends and response times, which can facilitate data-driven decisions for service improvements. Key capabilities: incident tracking reporting and analytics dashboards user notifications integration with ITSM tools Best for: IT teams that need to manage and analyze incidents efficiently.

IncidentMonitor Details

Vendor
Monitor 24-7
Year Launched
1999
Location
335 Renfrew Drive Suite # 301, Markham ON L3R 9S9
Deployment
Training Options
demo, account manager, community
Countries Served
Canada, USA & the Netherlands
Languages
English, Spanish, French
Users
Help Desk Analysts, IT Service Managers, ITSM Administrators, Issue Tracking Specialists, Knowledge Base Editors, Service Desk Technicians
Industries Served
Manufacturing, logistics and transport, healthcare operations, facilities management, utilities, corporate safety departments, and any organisation needing formal incident oversight.
Tags
Incident tracking, real-time alerts, incident reporting, workflow automation, dashboards, mobile accessibility, root cause analysis, role-based access, audit trails, reporting and analytics

IncidentMonitor's In-App Market Place

Does IncidentMonitor have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), CAD (CA$)

Pros & Cons

  • Centralises incident reporting across teams for clearer oversight.
  • Real-time notifications help teams act quickly when issues arise.
  • Custom forms adapt to different operational needs without extra software.
  • Workflow automation cuts down manual task assignment and improves responsiveness.
  • Dashboards and analytics make it easier to spot patterns and improve processes.
  • Staff may need training to use all features effectively, especially custom reporting.
  • Smaller teams with basic tracking needs may find the interface more than required.
  • Full mobile functionality depends on device compatibility and connection quality.
  • Setting up automation rules can take time to tailor to organisational workflows.

IncidentMonitor's Support Options

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