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IncognitoDesk

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About IncognitoDesk

IncognitoDesk is a communication software from M2i3 that enables the team to communicate anonymously. It provides real-time messaging, shared inboxes, and multilingual support including English and Français so that teams can engage openly without fear. This platform is designed for leaders of high-performing teams to foster a psychologically safe environment. Users can work solo or collaboratively, receiving and replying to messages instantly. IncognitoDesk is particularly useful for organizations looking to improve authentic feedback and interaction within their teams. Key capabilities: real-time messaging shared inboxes anonymous communication multilingual support team collaboration Best for: team leaders that need to facilitate open and genuine conversations.

IncognitoDesk Details

Vendor
M2i3
Year Launched
Location
Incognito Software 75 International Boulevard, Suite 201 Toronto, ON M9W 6L9 Canada
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese
Users
Administrator, Customer Support Agent, Sales Representative, Marketing Manager, IT Specialist
Industries Served
Healthcare, Education, Finance, Retail, Manufacturing
Tags
Conversational Marketing Platform, Customer Communications Management, Customer Service, Help Desk

IncognitoDesk's In-App Market Place

Does IncognitoDesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

8

Mini Apps

1. Live Chat - Allows for real-time messaging with website visitors to provide instant customer support and assistance.

2. AI Chatbot - Utilizes artificial intelligence to automate conversations and provide personalized responses to common customer queries.

3. Ticketing System - Manages customer inquiries and service requests through a centralized platform

ensuring efficient resolution and follow-up.

4. Knowledge Base - Curates a collection of articles

guides

and FAQs to help customers find answers to their questions independently.

5. Email Integration - Syncs email communication with the help desk system to streamline customer interactions and maintain a comprehensive record of correspondence.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), INR (₹), RUB (₽), TRY (₺), NZD (NZ$), MXN ($), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), ZAR (R)

Pros & Cons

  • Offers multi-channel communication capabilities, including live chat, email, and phone integration
  • Allows for personalized customer interactions through advanced targeting and segmentation features
  • Provides real-time analytics to track customer engagement and satisfaction levels
  • Integrates seamlessly with popular CRM systems for streamlined customer data management
  • Offers customizable chatbot functionality to automate customer service processes and improve efficiency
  • Limited integration options with other software solutions
  • Steep learning curve for new users
  • Lack of advanced analytics and reporting features
  • Limited customization options for user interface
  • Inconsistent customer support responsiveness

IncognitoDesk's Support Options

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