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Software Status:Active

About Increso

Increso is a web accessibility software from Increso SRL that helps improve accessibility for users with disabilities. It includes tools for compliance monitoring, site audits, and user feedback collection so businesses can ensure their websites meet accessibility standards. The platform provides a user-friendly interface that allows companies to easily implement changes and track progress over time. With comprehensive reporting, businesses can identify areas for improvement and demonstrate their commitment to inclusivity. Key capabilities: compliance monitoring site audits user feedback collection reporting tools accessibility guidance Best for: businesses and organizations that need to ensure their websites are accessible to all users.

Increso Details

Vendor
Increso SRL
Year Launched
2016
Location
Via Monte Asolone, 8, Roma, Lazio 00195, IT
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Italian
Users
Administrator, Agent, Supervisor, Technician, Customer, Receptionist
Industries Served
Call Center, Contact Center, Customer Communications Management, Help Desk, IVR, Telephony
Tags
Customer Communications Increso

Increso's In-App Market Place

Does Increso have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), JPY (¥), CAD ($), CNY (¥), CHF (CHF), SEK (kr), INR (₹), RUB (₽), MXN ($), NZD ($), BRL (R$), KRW (₩), HUF (Ft), SGD ($), PLN (zł), TRY (₺), ZAR (R), HKD ($), DKK (kr), NOK (kr), IDR (Rp), SAR (﷼), AED (د.إ), MYR (RM), THB (฿), CLP ($), COP (COL$), PHP (₱), VND (₫), PKR (₨), EGP (£), ILS (₪), QAR (﷼), KWD (د.ك), CZK (Kč), VEF (Bs.), ARS ($), IQD (ع.د), NGN (₦), TWD (NT$), UAH (₴), CRC (₡), RON (lei), SEK (kr), ZMW (ZK), GHS (₵), PEN (S/.)

Pros & Cons

  • 1. Improved Customer Experience: Increso emphasizes optimizing customer journeys across various touchpoints (phone, chat, email etc.) which can lead to a smoother and more positive experience.
  • 2. Advanced Technology: They claim to use some of the most advanced technology in the market, promising easy integration with existing systems and a central platform for managing all communication channels.
  • 3. Multilingual Support: Increso offers customer care services in multiple languages, which can be beneficial for companies with a global audience.
  • 4. Operational Excellence: They highlight their focus on ongoing training for their customer specialists, potentially leading to higher quality interactions.
  • 5. Real-Time Monitoring: Increso claims to offer real-time monitoring of their services, allowing for continuous improvement and goal achievement.
  • 1. Limited Information: The text doesn't detail the specific features of their technology platform, making it difficult to assess its capabilities fully.
  • 2. Focus on Human Services: While technology is mentioned, the emphasis seems to be on customer success managers and human touch, potentially limiting the level of automation available.

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