About Kasookoo
Kasookoo is a cloud communications and customer engagement software from Kasookoo that provides tailored solutions for businesses. It combines built-in virtual receptionist features, call routing, and customer engagement tools so organizations can manage communications effectively. This platform supports various communication channels, ensuring businesses can handle customer inquiries professionally. The virtual receptionist feature automatically routes calls to the right departments, reducing wait times and improving customer satisfaction. Additionally, the platform offers analytics to measure engagement effectiveness, helping businesses adjust their strategies. Key capabilities: call routing virtual receptionist customer engagement tools analytics multi-channel support Best for: businesses that need efficient communication management and improved customer service.
Kasookoo is a Unified Communications as a Service (UCaaS) platform that serves as a modern replacement for traditional on-premise PBX systems. Based in London and Lagos, it is specifically designed to bridge the digital infrastructure gap in Africa and emerging markets. It transforms any smartphone or PC into a professional business extension, allowing companies to establish a global presence with local virtual numbers in over 15+ African countries and 170+ countries worldwide.
Pros & Cons
- +Operates entirely via a SaaS model; no desk phones, wiring, or technician visits are required for setup.
- +Exceptional integration with Zoho CRM, providing screen pop-ups for incoming calls, automatic call logging
- +Kasookoo offers "Local Breakout" pricing, meaning calls within specific African regions are billed at local rates rather than international ones.
- −It consumes approximately 1 MB of data per minute, which can be an issue in regions with high data costs or poor network coverage.
- −Designing custom AI agents and complex "Call Flows" using their API requires a technical background.
- −It has a limited ability to provide precise location data to emergency services (E911) compared to traditional landlines.
Features
Key features
- AI Voice Assistant
- Real-time, human-like voice agents for automated customer interactions.
- Programmable Voice APIs
- Developer tools to integrate voice calling, SMS, and WhatsApp into third-party apps.
- Number Masking
- Protects user privacy by anonymizing caller IDs—critical for logistics and e-commerce platforms.
- Omnichannel Contact Center
- A unified dashboard that manages calls, WhatsApp, and SMS in a single stream.
Additional features
- Virtual Receptionist (IVR)
- Multi-level automated menus to route calls to specific departments.
- Cloud Numbering Service
- Instant access to local and toll-free numbers in 170+ countries.
- Conference Calling
- Secure audio and video conferencing with the ability to "dial-in" participants via phone call.
- Call Recording & Transcription
- Automated recording with cloud storage and AI-powered text transcription for auditing.
- Automatic Call Logging
- Deep integration with Zoho and other CRMs to track every interaction.
- Screen Pop-ups
- Real-time contact information displays on-screen as a call comes in.
- Visual Call Flow Designer
- A drag-and-drop tool for non-technical users to build call routing logic.
- Sentiment Analysis
- AI-driven insights that detect caller emotions during support calls.
- Number Porting
- The ability to transfer existing mobile or landline numbers onto the Kasookoo platform.
- Concurrent Call Management
- Handle multiple calls simultaneously on a single business number.
- Real-Time Analytics
- Dashboards for tracking wait times, call volumes, and agent performance.
- Supervisor Tools
- "Barge-in" and "Listen-in" features for managers to coach agents during live calls.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Kasookoo
Kasookoo is a cloud communications and customer engagement software from Kasookoo that provides tailored solutions for businesses. It combines built-in virtual receptionist features, call routing, and customer engagement tools so organizations can manage communications effectively. This platform supports various communication channels, ensuring businesses can handle customer inquiries professionally. The virtual receptionist feature automatically routes calls to the right departments, reducing wait times and improving customer satisfaction. Additionally, the platform offers analytics to measure engagement effectiveness, helping businesses adjust their strategies. Key capabilities: call routing virtual receptionist customer engagement tools analytics multi-channel support Best for: businesses that need efficient communication management and improved customer service.
Kasookoo Details
Kasookoo's In-App Market Place
Does Kasookoo have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD, GBP, NGN, ZAR
Pros & Cons
- Operates entirely via a SaaS model; no desk phones, wiring, or technician visits are required for setup.
- Exceptional integration with Zoho CRM, providing screen pop-ups for incoming calls, automatic call logging
- Kasookoo offers "Local Breakout" pricing, meaning calls within specific African regions are billed at local rates rather than international ones.
- It consumes approximately 1 MB of data per minute, which can be an issue in regions with high data costs or poor network coverage.
- Designing custom AI agents and complex "Call Flows" using their API requires a technical background.
- It has a limited ability to provide precise location data to emergency services (E911) compared to traditional landlines.
Kasookoo's Support Options
Contact
+44 3333 05 40 30Kasookoo's Alternatives
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