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About INEXSO ERM

INEXSO ERM is an email management software from INEXSO designed for customer service. It combines multichannel platform, email management, and WhatsApp integration so teams can handle customer inquiries efficiently. This web-based solution simplifies communication by allowing users to track and respond to messages from various channels in one place. Additionally, it includes workflow automation and ERM modules to improve processes and improve customer interactions. With its intuitive interface, INEXSO ERM helps businesses maintain long-term customer relationships. Key capabilities: multichannel platform email management WhatsApp integration workflow automation ERM modules Best for: customer service teams that need to manage inquiries across multiple communication channels.

INEXSO ERM Details

Vendor
INEXSO
Year Launched
2002
Location
inexso - information exchange solution GmbH Ofener Str. 30 26121 Oldenburg
Deployment
cloud, on premise, windows, linux
Training Options
documentation, live online, in person
Countries Served
Germany
Languages
English, German
Users
Customer service agents, Support team managers, Customer relations specialists, IT administrators, Workflow automation specialists
Industries Served
Travel & tourism (e.g., DER Touristik), Retail and e-commerce, Telecom, Banking & finance, Service providers
Tags
Customer service, multichannel communication, workflow automation, chat support, feedback management, web self-service, German-made

INEXSO ERM's In-App Market Place

Does INEXSO ERM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽), MXN ($), BRL (R$), SGD (S$), HKD (HK$), SEK (kr), NOK (kr), DKK (kr), AED (د.إ), SAR (ر.س), ZAR (R), KRW (₩)

Pros & Cons

  • Easy to integrate with existing systems
  • Supports multiple communication channels
  • Web-based, accessible remotely
  • Flexibly customizable for different industries
  • German-made, ensuring high quality and support
  • Cost details require request
  • Implementation may need initial customization
  • Dependent on internet access for remote use
  • Requires some training for optimal use
  • Limited information on in-app marketplace

INEXSO ERM's Support Options

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