About Inextrix
Inextrix is a communication software platform from Inextrix that supports voice and video calling. It provides features such as call recording, call analytics, and multi-party conferencing so users can manage communications effectively. The platform is designed to facilitate smooth interactions, making it suitable for businesses of various sizes. Inextrix also offers integration capabilities with other systems and tools, ensuring comprehensive functionality tailored to user needs. Key capabilities: call recording call analytics multi-party conferencing system integrations user management Best for: businesses that need a reliable solution for managing voice and video communications.
Inextrix by Inextrix is a robust and innovative call center software designed to empower businesses in streamlining customer interactions and optimizing operational efficiency. As a comprehensive contact center solution, it supports various communication channels, including voice, email, SMS, and social media, ensuring seamless customer engagement. Key features include intelligent call routing, predictive dialing, omnichannel communication, real-time analytics, and workforce management tools. Tailored to meet the needs of small, medium, and large enterprises, Inextrix offers a flexible, scalable solution to enhance customer experience and agent productivity. The user interface of Inextrix is designed with simplicity and functionality in mind, making it accessible even for non-technical users. The clean layout and intuitive navigation ensure agents and administrators can quickly adapt to the system. The dashboard provides a centralized view of critical metrics such as call volume, agent performance, and customer satisfaction scores. A standout feature is the drag-and-drop interface for configuring workflows, which allows users to customize call flows without extensive coding knowledge.
Pros & Cons
- +Open-source VoIP billing solution with features like call rating, credit control, calling cards, and more.
- +Contact center software with features like AI-powered autodialer, call routing, voice broadcasting, and WhatsApp integration.
- +they have a wide range of Global Reach
- −Primarily promotes their Open-Source billing solution (ASTPP), which might not be ideal for all businesses.
Features
Key features
- Open-Source Technology
- Built on open-source platforms, potentially offering flexibility and customization.
- Cutting-Edge Technology
- Inextrix emphasizes their use of modern technologies for their solutions.
- Scalability
- The solutions are advertised as being scalable to accommodate business growth.
Additional features
- Pre-paid and post-paid billing with call rating and credit control
- This means that the system can handle both pre-paid (customers pay upfront) and post-paid (customers pay after using the service) billing models. It can also calculate the cost of calls based on various factors like call duration, destination, and time of day.
- Fax
- The system supports faxing capabilities, allowing users to send and receive faxes over the internet.
- STIR/SHAKEN (caller identification protocols)
- These are protocols that help to verify the caller's identity and prevent spoofing. The ASTPP solution supports STIR/SHAKEN, which can help to improve call security and reduce spam calls.
- Used by over 12,000 businesses
- This indicates that the ASTPP solution is widely used and trusted by businesses around the world.
- Available in 95+ countries
- The solution is available in many countries, making it a globally accessible option.
- Average of 300+ downloads per month (presumably)
- This suggests that the solution is actively being downloaded and used by new businesses.
- AI-powered Auto Dialer
- Uses artificial intelligence to automatically dial phone numbers, increasing agent productivity and improving call efficiency.
- Call Routing
- Automatically directs incoming calls to the appropriate agent or department based on predefined rules, ensuring efficient handling of calls.
- Voice Broadcasting
- Allows for automated outbound calls to a large number of recipients, delivering pre-recorded messages or live agent interactions for marketing campaigns, surveys, or notifications.
- WhatsApp Integration
- Enables integration with WhatsApp, a popular messaging app, allowing agents to communicate with customers through a familiar channel.
- Messaging
- Users can send and receive text messages within the softphone, making it a convenient way to communicate with colleagues and customers.
- Connectivity features
- The softphone supports various connectivity features, such as call forwarding, voicemail, call transfer, and call recording.
- Third-party integrations
- The softphone can be integrated with other third-party applications, such as CRM systems, calendar apps, and productivity tools, to improve workflow efficiency.
- Built using WebRTC technology
- WebRTC is a technology that enables real-time communication directly within web browsers, without the need for additional plugins or software. This makes the softphone easy to use and accessible from any device with a web browser.
- Supports incoming call push notifications
- Users can receive notifications for incoming calls even when the softphone is not actively open, ensuring that they don't miss important calls.
- White-label branding available for businesses
- Businesses can customize the softphone with their own branding, making it a seamless part of their overall communication strategy.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Inextrix
Inextrix is a communication software platform from Inextrix that supports voice and video calling. It provides features such as call recording, call analytics, and multi-party conferencing so users can manage communications effectively. The platform is designed to facilitate smooth interactions, making it suitable for businesses of various sizes. Inextrix also offers integration capabilities with other systems and tools, ensuring comprehensive functionality tailored to user needs. Key capabilities: call recording call analytics multi-party conferencing system integrations user management Best for: businesses that need a reliable solution for managing voice and video communications.
Inextrix Details
Inextrix's In-App Market Place
Does Inextrix have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), RUB (₽), MXN ($)
Pros & Cons
- Open-source VoIP billing solution with features like call rating, credit control, calling cards, and more.
- Contact center software with features like AI-powered autodialer, call routing, voice broadcasting, and WhatsApp integration.
- they have a wide range of Global Reach
- Primarily promotes their Open-Source billing solution (ASTPP), which might not be ideal for all businesses.
Inextrix's Support Options
Email Address
contact@inextrix.comContact
+91 93166 18150Inextrix's Alternatives
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