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iNexus

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About iNexus

INexus is a financial systems software from NexInteractive that supports credit granting, billing, payments, receivables, contacts, collections, legal, compliance, and revenue management. It provides loan origination and servicing, client support, and billing functionalities so organizations can effectively manage their financial ecosystems. iNexus is designed for omnichannel engagement, allowing businesses to connect with clients across various platforms and solutions. The software is also equipped with a dedicated client support line at 877-277-4621 to assist users with their queries. Key capabilities: credit granting billing receivables & collections loan origination & servicing client support Best for: financial institutions that need comprehensive management of their credit and billing processes.

iNexus Details

Vendor
NexInteractive
Year Launched
Location
Location Address: 580 Howard St, San Francisco, CA 94105, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Turkish, Hindi, Thai, Vietnamese, Indonesian, Malay
Users
Typical users of iNexus include Call Center Managers, Customer Support Representatives, Sales Agents, Debt Collection Agents, Marketing Professionals, Lead Generation Specialists, Lead Nurturing Managers, Survey Analysts, and Dialer Operators.
Industries Served
Call Center, Cloud Communication Platform, Contact Center, Customer Engagement, Debt Collection, Lead Generation, Lead Nurturing, SMS Marketing, SMS Survey, Predictive Dialer
Tags
Call Center, Cloud Communication Platform, Contact Center, Customer Engagement, Debt Collection, Lead Generation, Lead Nurturing, SMS Marketing, SMS Survey, Predictive Dialer

iNexus's In-App Market Place

Does iNexus have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

7

Mini Apps

1. IVR (Interactive Voice Response): Automates incoming call routing and provides self-service options to customers.

2. CRM Integration: Connects iNexus with popular CRM systems to streamline data management and improve customer interactions.

3. Analytics Dashboard: Provides in-depth insights into call patterns

agent performance

and customer satisfaction metrics.

4. SMS Automation: Allows users to create and schedule automated SMS campaigns for marketing and customer engagement purposes.

5. Speech Analytics: Analyzes call recordings to gather valuable customer insights and enhance agent training programs.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), MXN ($), CHF (Fr), SEK (kr), SGD ($), HKD ($), NZD ($), KRW (₩), ZAR (R), BRL (R$)

Pros & Cons

  • Comprehensive cloud communication platform
  • Customizable contact center solutions
  • Effective customer engagement tools
  • Advanced debt collection features
  • Powerful lead generation capabilities
  • Automated lead nurturing functionality
  • SMS marketing tools for targeted campaigns
  • SMS survey capabilities for gathering customer feedback
  • Efficient predictive dialer for optimized calling operations
  • Steep learning curve for new users
  • Limited customization options for reports and dashboards
  • Lack of integration with popular CRM systems
  • Occasional bugs and glitches in the software
  • Difficulty in managing large volumes of data efficiently
  • High subscription fees for advanced features and add-ons.

iNexus's Support Options

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