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Infinity and Soft Agent

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About Infinity and Soft Agent

Infinity and Soft Agent is a software platform from Infinity Software Co. designed for managing and automating business processes. It provides features such as workflow automation, data analytics, and reporting tools so organizations can improve efficiency and decision-making. With its user-friendly interface, users can easily create custom workflows and analyze business data to derive insights. Infinity and Soft Agent is suitable for teams of various sizes and industries looking to improve their operational capabilities through technology. Key capabilities: workflow automation data analytics reporting tools user-friendly interface customizable workflows Best for: business teams that need to automate processes and analyze performance metrics.

Infinity and Soft Agent Details

Vendor
Infinity Software Co.
Year Launched
Location
123 Main Street, Suite 100, Anytown, USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German
Users
Agent, Team Leader, Site Manager, Call Center Director
Industries Served
Call Center, Customer Service, Retail, Hospitality, Technology
Tags
Call Center, Infinity, Soft Agent, Software Co.

Infinity and Soft Agent's In-App Market Place

Does Infinity and Soft Agent have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

4

Mini Apps

Agent Desktop Toolbar: Provides agents with quick access to essential tools and features directly from the desktop interface.

Automated Call Distribution: Automates the distribution of incoming calls to available agents based on predetermined criteria.

Real-Time Analytics Dashboard: Displays key call center metrics in real time to help supervisors monitor performance and make data-driven decisions.

CRM Integration: Integrates Infinity and Soft Agent with popular CRM platforms to enable agents to access customer information and improve the overall customer experience.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), HKD (HK$), NOK (kr), MXN (Mex$)

Pros & Cons

  • Easy integration with existing systems and databases
  • Real-time monitoring and analytics for improved decision-making
  • Automated call routing for efficient handling of customer inquiries
  • Customizable scripts for consistent and quality customer interactions
  • Enhanced customer experience through personalized service
  • Scalable solution to accommodate business growth and fluctuating call volumes
  • Limited customization options for the interface and features
  • Steep learning curve for new users, impacting productivity
  • Lack of integration with other software or platforms, leading to manual data entry and redundancy
  • Limited reporting and analytics capabilities, hindering performance tracking and optimization efforts
  • High price point compared to similar call center software options on the market

Infinity and Soft Agent's Support Options

Infinity and Soft Agent's Alternatives