About Influitive
Influitive is an advocate engagement software from Influitive that helps businesses maximize customer advocacy. It provides features like gamification, community management, and content sharing to encourage customer participation and drive brand loyalty. By using these elements, organizations can create a vibrant community of advocates who promote their brand and products effectively. The platform allows companies to identify and reward their most passionate customers, leading to increased referrals and testimonials. Additionally, it offers analytics to measure engagement and effectiveness of advocacy initiatives. Key capabilities: gamification community management content sharing reporting and analytics integration with CRM systems Best for: marketing teams and customer success managers that need to build and manage customer advocacy programs.
Influitive Details
Influitive's In-App Market Place
Does Influitive have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥)
Pros & Cons
- Support and Customer Success: Many users have had positive experiences with the support and customer success teams, finding them responsive and helpful.
- Intuitive Use: The platform is generally easy to use, with features that are straightforward to replicate and engage with.
- Continuous Improvement: Influitive takes user suggestions into account and continually improves its feature functions.
- Gamification: Users appreciate the gamification capabilities, including points, leaderboards, and automated rewards, which make it easy and engaging for customer advocates to participate.
- Customer Engagement: The platform excels in engaging customers and advocates, helping to build strong community networks.
- Flexible and Customizable: Influitive is noted for its flexibility and customization options, allowing users to tailor the platform to their specific needs.
- Automation: The ability to automate workflows, such as inviting customers to participate in marketing opportunities, reduces the need for constant manual communication.
- Support Challenges Post-Acquisition: Since Influitive was acquired, some users have experienced challenges with the platform and a lack of support, including the replacement of dedicated Customer Success reps with a chatbot.
- UX and Customization Limitations: The user experience (UX) could be improved, with some users finding the platform’s code outdated and customization options limited.
- Login Issues: Customers who belong to more than one Influitive program sometimes face problems logging in.
- Integration with Salesforce: Some users have noted difficulties with integrating Influitive with Salesforce, impacting their reference programs.
- Technical Glitches: As with any technology, occasional glitches can occur, requiring time to diagnose and fix.
- Learning Curve: There can be a steep learning curve initially, especially for non-technical users.
- Content Repository: The platform could benefit from a better content repository for user-generated content (UGC).
Influitive's Support Options
Contact
1-888-684-0758Community Forums
https://influitive.com/customer-community-platform/