About InfoCision
InfoCision is a communication software from InfoCision Management Corp that supports customer engagement solutions. It provides call center services, data analytics, and multi-channel outreach so organizations can effectively connect with their customers. InfoCision enables businesses to improve their communication strategies by using real-time insights and performance metrics. Additionally, it offers customizable campaign management tools to tailor outreach efforts according to specific needs. Key capabilities: call center services data analytics multi-channel outreach campaign management performance metrics Best for: businesses that need comprehensive customer engagement solutions.
InfoCision Management Corporation is a seasoned business process outsourcing (BPO) provider with over 40 years of experience in delivering contact center services to a diverse range of industries. With a strong emphasis on customer engagement, sales, fundraising, and lead generation, InfoCision functions as an extension of its clients' businesses, focusing on streamlining communication-driven processes and enhancing customer satisfaction. Their extensive service offerings cater to both commercial entities and nonprofit organizations, making them a versatile partner for businesses of various sizes and sectors. At the core of InfoCision’s operations is their commitment to omnichannel communication. By managing customer interactions across multiple platforms, including phone, email, SMS, chat, and social media, InfoCision ensures that clients can maintain consistent engagement with their customers, regardless of the preferred communication channel. This multichannel approach allows businesses to expand their reach and improve their responsiveness to customer needs. Additionally, InfoCision’s services extend to both inbound and outbound communication, handling everything from sales inquiries and customer support to proactive lead generation and donor outreach campaigns.
Pros & Cons
- +Long-Term Partnership: InfoCision has been a great partner for many years, providing flexible and reliable work and software.
- +Ease of Use: The software is very easy for users.
- +Fantastic Service: Provides excellent service in the outbound call space, meeting key performance indicators (KPIs) monthly and offering solutions to the growing demands of donors.
- +Proactive Communication: Regularly communicates to ensure they meet the demands of the non-profit space.
- +Expertise in Contact Centers: Provides key understanding and professional assistance in areas where talents may be lacking.
- −Screen Navigation Limitations: Users cannot go back on the screens, which limits the operator's ability to provide a memorable positive experience.
- −Technical Issue Escalation: Escalation of minor technical issues can be a challenge when they arise.
Features
Key features
- Omnichannel Communication
- Managing customer interactions across various channels (phone, email, chat, SMS, social media).
- Inbound/Outbound Sales & Customer Service
- Handling sales inquiries, providing customer support, and managing customer relationships.
- Lead Generation
- Executing multi-touch, omnichannel campaigns to generate leads.
- Fundraising (for Nonprofits)
- Providing specialized support for fundraising campaigns and donor management.
- Business-to-Business (B2B) Support
- Handling customer care and communication for B2B clients.
- Agent Training and Development
- Ensuring agents are well-trained to handle various customer interactions effectively.
- Business Intelligence and Reporting
- Providing data-driven insights to help clients optimize their strategies and improve performance.
Additional features
- Omnichannel Communication
- Managing customer interactions across various channels (phone, email, chat, SMS, social media).
- Inbound/Outbound Sales & Customer Service
- Handling sales inquiries, providing customer support, and managing customer relationships.
- Lead Generation
- Executing multi-touch, omnichannel campaigns to generate leads.
- Fundraising (for Nonprofits)
- Providing specialized support for fundraising campaigns and donor management.
- Business-to-Business (B2B) Support
- Handling customer care and communication for B2B clients.
- Agent Training and Development
- Ensuring agents are well-trained to handle various customer interactions effectively.
- Business Intelligence and Reporting
- Providing data-driven insights to help clients optimize their strategies and improve performance.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About InfoCision
InfoCision is a communication software from InfoCision Management Corp that supports customer engagement solutions. It provides call center services, data analytics, and multi-channel outreach so organizations can effectively connect with their customers. InfoCision enables businesses to improve their communication strategies by using real-time insights and performance metrics. Additionally, it offers customizable campaign management tools to tailor outreach efforts according to specific needs. Key capabilities: call center services data analytics multi-channel outreach campaign management performance metrics Best for: businesses that need comprehensive customer engagement solutions.
InfoCision Details
InfoCision's In-App Market Place
Does InfoCision have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Cad (C$), Aud (A$), Jpy (¥), Chf (Fr), Cny (¥), Inr (₹), Rub (₽), Brl (R$)
Pros & Cons
- Long-Term Partnership: InfoCision has been a great partner for many years, providing flexible and reliable work and software.
- Ease of Use: The software is very easy for users.
- Fantastic Service: Provides excellent service in the outbound call space, meeting key performance indicators (KPIs) monthly and offering solutions to the growing demands of donors.
- Proactive Communication: Regularly communicates to ensure they meet the demands of the non-profit space.
- Expertise in Contact Centers: Provides key understanding and professional assistance in areas where talents may be lacking.
- Screen Navigation Limitations: Users cannot go back on the screens, which limits the operator's ability to provide a memorable positive experience.
- Technical Issue Escalation: Escalation of minor technical issues can be a challenge when they arise.
InfoCision's Support Options
Contact
330-668-1400InfoCision's Alternatives
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