About Infradesk
Infradesk is a project management software from Infragistic that provides tools for team collaboration and task management. It combines project tracking, resource allocation, and reporting functionalities so teams can effectively manage workflow. Infradesk helps users monitor project progress in real-time, allocate resources efficiently, and generate customizable reports to assess project performance. The platform supports integration with various third-party applications to centralize project information. Key capabilities: project tracking resource management customizable reporting integration with third-party apps team collaboration Best for: project managers and teams that need a comprehensive solution for managing project tasks and resources.
INFRADESK BY INFRADESK is a modern helpdesk software designed to centralize service requests, streamline support workflows, and improve operational efficiency for organizations of varying sizes. Its primary purpose is to help teams manage tickets, tasks, assets, and internal communications from a single unified platform. By combining helpdesk, project management, and work management capabilities, INFRADESK positions itself as more than a traditional ticketing tool, offering broader support for day-to-day business operations. The user interface of INFRADESK is clean, structured, and visually intuitive. Dashboards are well organized, allowing users to quickly view open tickets, task statuses, and performance metrics. Navigation is straightforward, with clearly labeled modules that reduce the learning curve for new users. The layout emphasizes clarity and efficiency, making it easy for support agents and managers to find relevant information without unnecessary complexity. Functionality is one of INFRADESK’s strongest areas. Core features include ticket management, workflow automation, asset tracking, project and task management, internal chat, and knowledge base creation. The ability to manage IT assets and service requests alongside projects and workflows sets it apart from many standalone helpdesk solutions.
Pros & Cons
- +It actually lets different departments talk to each other easily instead of working in isolated bubbles.
- +Having a mobile app that handles both tickets and asset scanning is a huge win for on-the-go teams.
- +The system grows with you, making it a solid fit for small shops or sprawling multi-store setups.
- +You can finally ditch the messy WhatsApp invoice tracking and keep everything in one organized place.
- +The asset tracking is surprisingly deep, focusing on where gear is rather than just a simple list.
- −The interface looks a bit dated compared to some of the flashier, modern tech tools out there.
- −Setting up the asset inventory properly seems to require a fair bit of initial coaching and support.
- −Small teams might find the wide range of modules a bit overwhelming to navigate at first.
- −Most of the testimonials and focus are heavily centered on the Brazilian market, which might affect local integrations.
- −While it has a lot of tools, it lacks some of the advanced AI automation found in newer competitors.
Features
Key features
- Multi-Sector Centralization
- Allows different departments within a company to act as both requesters and attendants, streamlining internal communication in one channel.
- Asset and Heritage Inventory
- Enables detailed tracking and management of IT equipment and company assets to control costs and maintenance.
- Omnichannel Ticket Opening
- Supports request creation via a dedicated portal, mobile app, email conversion, or embedded website forms.
- Real-Time Mobile App
- Provides an exclusive application for managing tickets and registering assets with instant push notifications for status updates.
- Project Management Integration
- Includes tools to organize and track specific projects alongside standard service desk tickets to eliminate the need for multiple platforms.
Additional features
- Calls/Ticket Management
- Organizes, prioritizes, and resolves service requests efficiently to increase team productivity.
- Projects
- Facilitates the planning and execution of internal tasks and company initiatives within the same ecosystem.
- Corporate Chat
- Offers an internal communication tool for real-time dialogue between team members and departments.
- Mobile Application
- Allows users to open calls and register assets from anywhere using iOS or Android devices.
- Email-to-Ticket
- Automatically converts incoming customer or internal emails into manageable support tickets.
- Web Forms
- Enables the placement of customized ticket-opening forms directly on external websites.
- Cost Center
- Organizes and allocates expenses related to equipment purchases and maintenance across different departments.
- SLA Calculator
- Helps managers define and track Service Level Agreements to ensure timely ticket resolution.
- Contracts
- Manages agreements and service terms related to external vendors or internal commitments.
- Internal Chat
- Simplifies quick communication between sectors to resolve demands without leaving the platform.
- Standards & Procedures
- Stores and organizes company documentation to maintain consistency in service delivery.
- Budgets
- Assists in financial planning and tracking investments needed for sector expansions or maintenance.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Infradesk
Infradesk is a project management software from Infragistic that provides tools for team collaboration and task management. It combines project tracking, resource allocation, and reporting functionalities so teams can effectively manage workflow. Infradesk helps users monitor project progress in real-time, allocate resources efficiently, and generate customizable reports to assess project performance. The platform supports integration with various third-party applications to centralize project information. Key capabilities: project tracking resource management customizable reporting integration with third-party apps team collaboration Best for: project managers and teams that need a comprehensive solution for managing project tasks and resources.
Infradesk Details
Infradesk's In-App Market Place
Does Infradesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD($)
Pros & Cons
- It actually lets different departments talk to each other easily instead of working in isolated bubbles.
- Having a mobile app that handles both tickets and asset scanning is a huge win for on-the-go teams.
- The system grows with you, making it a solid fit for small shops or sprawling multi-store setups.
- You can finally ditch the messy WhatsApp invoice tracking and keep everything in one organized place.
- The asset tracking is surprisingly deep, focusing on where gear is rather than just a simple list.
- The interface looks a bit dated compared to some of the flashier, modern tech tools out there.
- Setting up the asset inventory properly seems to require a fair bit of initial coaching and support.
- Small teams might find the wide range of modules a bit overwhelming to navigate at first.
- Most of the testimonials and focus are heavily centered on the Brazilian market, which might affect local integrations.
- While it has a lot of tools, it lacks some of the advanced AI automation found in newer competitors.
Infradesk's Support Options
Email Address
support@infragistic.comDocumentation
https://www.infragistics.com/helpCommunity Forums
https://www.infragistics.com/community/forumsInfradesk's Alternatives
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