About Infraon ITSM
Infraon ITSM is a IT service management software from Infraon that helps organizations manage their IT services effectively. It combines incident management, problem management, and change management so IT teams can provide reliable support to their users. The software provides a centralized platform for tracking and resolving IT issues, ensuring efficient communication between team members and departments. It also includes reporting and analytics features to help organizations measure performance and identify areas for improvement. Key capabilities: incident management problem management change management service catalog reporting Best for: IT departments that need to improve their service delivery and manage IT processes efficiently.
Infraon ITSM is a modern AI‑powered IT Service Management (ITSM) platform designed to streamline how organizations handle IT operations and support functions. As part of the broader Infraon Corp suite, the software leverages Generative AI and automated workflows to accelerate incident resolution, improve SLA compliance, and enable self‑service capabilities for end users. The platform supports core ITSM practices like incident, problem, change, and SLA management, and integrates with other enterprise systems through APIs. Its unified dashboard and real‑time notifications help IT teams quickly visualize service performance and proactive issues. Infraon ITSM is compliant with standards like GDPR and SOC2, giving it a solid foundation for enterprise security and governance. Deployment flexibility (cloud, on‑premise, or hybrid) and multilingual options make it suitable for global organizations, from SMBs to large enterprises across industries like healthcare, finance, manufacturing, and education. While newer compared to legacy players, Infraon’s AI‑centric approach and competitive pricing tiers make it an attractive choice for teams seeking intelligent automation and enhanced service desk efficiency.
Pros & Cons
- +AI-driven automation accelerates incident resolution and reduces human errors.
- +Self-service portal empowers users to resolve issues without IT intervention.
- +Prebuilt workflows improve collaboration and minimize repetitive manual tasks.
- +Real-time dashboards allow managers to track all service desk activities.
- +AI alerts and notifications prevent critical incidents from being overlooked.
- −AI-based predictions may occasionally misclassify tickets needing review.
- −Requires training for staff to leverage full automation and workflow features.
Features
Key features
- AI-Powered Incident Management
- Automates ticket resolution and prioritizes issues using artificial intelligence.
- Self-Service Portal
- Enables users to log requests and resolve issues without IT agent intervention.
- SLA Management
- Tracks service level agreements to ensure timely resolutions and compliance.
- Change Management
- Streamlines change requests to minimize risk and reduce downtime.
- Problem Management
- Identifies recurring incidents and prevents future service disruptions.
- Event Management
- Collects and monitors IT events in real-time for faster issue detection.
- Unified Dashboard
- Provides a single interface to track tickets, alerts, and workflows.
- Automated Workflows
- Prebuilt workflows reduce repetitive tasks and improve team efficiency.
- AI Notifications & Alerts
- Generates intelligent alerts to notify teams of critical issues.
Additional features
- Incident Management
- Facilitates quick handling of incidents across multiple IT teams.
- Auto Allocation
- Automatically assigns tickets to the most suitable agent or team.
- Self-Service Portal
- Allows end-users to raise requests and access knowledge base content.
- Event Management
- Collects, publishes, and analyzes IT events for faster response.
- SLA Templates & Escalations
- Manages custom SLA rules to ensure compliance and satisfaction.
- Problem Lifecycle Management
- Monitors and resolves recurring issues to prevent service impact.
- Change Management
- Ensures structured handling of change requests across the organization.
- AI-Powered Ticketing
- Uses AI to classify, route, and prioritize tickets efficiently.
- Real-Time Analytics
- Tracks performance metrics and generates actionable insights.
- Integrated Notifications
- Sends emails, SMS, and alerts to keep teams updated.
- API Integrations
- Connects with external IT, CRM, and enterprise systems seamlessly.
- Multi-Tenant Support
- Allows different organizational units to manage IT independently.
- Collaborative Tools
- Facilitates communication between IT, business, and DevOps teams.
- Compliance Management
- Ensures GDPR and SOC2 standards are maintained.
- Dashboard Customization
- Provides flexible dashboard views for teams and executives.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Infraon ITSM
Infraon ITSM is a IT service management software from Infraon that helps organizations manage their IT services effectively. It combines incident management, problem management, and change management so IT teams can provide reliable support to their users. The software provides a centralized platform for tracking and resolving IT issues, ensuring efficient communication between team members and departments. It also includes reporting and analytics features to help organizations measure performance and identify areas for improvement. Key capabilities: incident management problem management change management service catalog reporting Best for: IT departments that need to improve their service delivery and manage IT processes efficiently.
Infraon ITSM Details
Infraon ITSM's In-App Market Place
Does Infraon ITSM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- AI-driven automation accelerates incident resolution and reduces human errors.
- Self-service portal empowers users to resolve issues without IT intervention.
- Prebuilt workflows improve collaboration and minimize repetitive manual tasks.
- Real-time dashboards allow managers to track all service desk activities.
- AI alerts and notifications prevent critical incidents from being overlooked.
- AI-based predictions may occasionally misclassify tickets needing review.
- Requires training for staff to leverage full automation and workflow features.
Infraon ITSM's Support Options
Email Address
support@infraon.comDocumentation
https://docs.infraon.comCommunity Forums
https://community.infraon.comChatbot
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