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Intelligent Service Management

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About Intelligent Service Management

Intelligent Service Management is a service management software from BMC Software that supports technology improvement and digital change. It combines Workflow Orchestration, Mainframe Simplification, and Support & Services to help organizations manage their services more effectively. This platform enables users to automate tasks, improve service delivery, and simplify complex mainframe environments. BMC Software's solutions also provide expertise and support to maximize effectiveness in service management. Key capabilities: Workflow Orchestration Mainframe Simplification Support & Services Automation Enterprise-scale AI Best for: IT departments that need to improve their service management processes.

Intelligent Service Management Details

Vendor
BMC Software
Year Launched
Location
BMC Software 2101 CityWest Blvd, Houston, TX 77042, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Chinese (Simplified), Japanese
Users
Change Managers, Service Desk Analysts, IT Managers, IT Support staff
Industries Served
Healthcare, Education, Finance, Retail
Tags
Change Management, Help Desk, IT Service, ITSM, IT Management, BMC Software

Intelligent Service Management's In-App Market Place

Does Intelligent Service Management have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

16

Mini Apps

1. Smart IT: A modern

mobile-first user interface for Intelligent Service Management that allows IT professionals to manage incidents

changes

and problems from any device.

2. MyIT: A self-service portal for end users to request IT services

report incidents

and access knowledge resources.

3. Asset Management: An add-on for tracking and managing IT assets

including hardware

software licenses

and configuration items.

4. Change Management: A tool for managing the entire lifecycle of IT changes

from planning and assessment to implementation and review.

5. Atrium CMDB: A configuration management database add-on that provides a single source of truth for IT infrastructure and service dependencies.

6. Discovery: A tool for automatically discovering and mapping IT assets and dependencies in real-time

helping to maintain an accurate and up-to-date CMDB.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), INR (₹), RUB (₽), NZD (NZ$), ZAR (R), HKD (HK$), SGD (S$), NOK (kr), KRW (₩), TRY (₺)

Pros & Cons

  • Streamlines IT service processes
  • Improves efficiency and productivity
  • Enhances the quality of IT service delivery
  • Provides real-time monitoring and reporting
  • Integrates with other IT management tools
  • Increases customer satisfaction and loyalty.
  • Steep learning curve for new users
  • Limited customization options compared to other ITSM tools
  • Occasional glitches and bugs that disrupt workflow
  • Higher pricing compared to competitors
  • Lack of advanced reporting features

Intelligent Service Management's Support Options

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