About Intelligent Service Management
Intelligent Service Management is a service management software from BMC Software that supports technology improvement and digital change. It combines Workflow Orchestration, Mainframe Simplification, and Support & Services to help organizations manage their services more effectively. This platform enables users to automate tasks, improve service delivery, and simplify complex mainframe environments. BMC Software's solutions also provide expertise and support to maximize effectiveness in service management. Key capabilities: Workflow Orchestration Mainframe Simplification Support & Services Automation Enterprise-scale AI Best for: IT departments that need to improve their service management processes.
Intelligent Service Management by BMC Software is a comprehensive IT service management solution that offers a range of features to support Change Management, Help Desk operations, IT Service delivery, and overall IT Management functions. The standout feature of this software is its intuitive user interface, which is designed for easy navigation and quick access to key tools and functions. The clean layout and logical organization of information enhance the overall user experience, making it simple for both novice and experienced users to find what they need quickly. One of the core functionalities that distinguish Intelligent Service Management from its competitors is its robust Change Management capabilities. The software allows users to track, manage, and implement changes efficiently, ensuring that all stakeholders are informed and involved throughout the process. This feature is complemented by powerful ITSM tools that streamline service delivery and support operations. In terms of performance, Intelligent Service Management excels in speed, efficiency, and reliability. It can easily handle large datasets and complex operations without compromising on performance or responsiveness.
Pros & Cons
- +Streamlines IT service processes
- +Improves efficiency and productivity
- +Enhances the quality of IT service delivery
- +Provides real-time monitoring and reporting
- +Integrates with other IT management tools
- +Increases customer satisfaction and loyalty.
- −Steep learning curve for new users
- −Limited customization options compared to other ITSM tools
- −Occasional glitches and bugs that disrupt workflow
- −Higher pricing compared to competitors
- −Lack of advanced reporting features
Features
Key features
- Change Management, Help Desk, IT Service, ITSM, IT Management
Additional features
- Change Management, Help Desk, IT Service, ITSM, IT Management
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Intelligent Service Management
Intelligent Service Management is a service management software from BMC Software that supports technology improvement and digital change. It combines Workflow Orchestration, Mainframe Simplification, and Support & Services to help organizations manage their services more effectively. This platform enables users to automate tasks, improve service delivery, and simplify complex mainframe environments. BMC Software's solutions also provide expertise and support to maximize effectiveness in service management. Key capabilities: Workflow Orchestration Mainframe Simplification Support & Services Automation Enterprise-scale AI Best for: IT departments that need to improve their service management processes.
Intelligent Service Management Details
Intelligent Service Management's In-App Market Place
Does Intelligent Service Management have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
16
Mini Apps
1. Smart IT: A modern
mobile-first user interface for Intelligent Service Management that allows IT professionals to manage incidents
changes
and problems from any device.
2. MyIT: A self-service portal for end users to request IT services
report incidents
and access knowledge resources.
3. Asset Management: An add-on for tracking and managing IT assets
including hardware
software licenses
and configuration items.
4. Change Management: A tool for managing the entire lifecycle of IT changes
from planning and assessment to implementation and review.
5. Atrium CMDB: A configuration management database add-on that provides a single source of truth for IT infrastructure and service dependencies.
6. Discovery: A tool for automatically discovering and mapping IT assets and dependencies in real-time
helping to maintain an accurate and up-to-date CMDB.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), INR (₹), RUB (₽), NZD (NZ$), ZAR (R), HKD (HK$), SGD (S$), NOK (kr), KRW (₩), TRY (₺)
Pros & Cons
- Streamlines IT service processes
- Improves efficiency and productivity
- Enhances the quality of IT service delivery
- Provides real-time monitoring and reporting
- Integrates with other IT management tools
- Increases customer satisfaction and loyalty.
- Steep learning curve for new users
- Limited customization options compared to other ITSM tools
- Occasional glitches and bugs that disrupt workflow
- Higher pricing compared to competitors
- Lack of advanced reporting features
Intelligent Service Management's Support Options
Email Address
support@bmc.comContact
1-800-574-5293Documentation
https://docs.bmc.com/docs/itsmCommunity Forums
https://communities.bmc.com/community/supportChatbot
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