About Intermedia Contact Center

Intermedia Contact Center is a contact center software from Intermedia that offers a reliable suite of features for customer service operations. It includes better, faster service, personalized interactions, and AI-powered workflows so businesses can improve their customer engagement. Additionally, it integrates with Unite, improving communication capabilities. This platform is designed to support various geographical locations including the USA, UK, CA, NL, DE, IT, BE, and IE, catering to a wide range of users. Key capabilities: Find a Solution Provider Customer Login Partner Portal AccessLine Services Integration with Unite Best for: businesses that need an efficient solution for managing customer interactions and call center operations.

Intermedia Contact Center Details

Vendor
Intermedia
Year Launched
1991
Location
Headquarters Sunnyvale, CA, USA 1050 Enterprise Way, Ste. 200, Sunnyvale, CA 94089
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
USA (United States), UK (United Kingdom), CA (Canada), EU (European Union)
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Turkish.
Users
healthcare, customer service
Industries Served
Healthcare, Legal Services, Financial Services, Automotive, Retail
Tags
Cloud-based, CCaaS, AI-powered workflows, omnichannel, secure communications, workforce management, real-time insights, Intermedia Unite integration.

Intermedia Contact Center's In-App Market Place

Does Intermedia Contact Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CNY (¥), JPY (¥), CAD ($), AUD ($), INR (₹)

Pros & Cons

  • Functions reasonably well after setup.
  • Stable performance once operational.
  • Installation process can be unclear and challenging.
  • Misalignment between installation expectations and outcomes.

Intermedia Contact Center's Support Options

Intermedia Contact Center's Alternatives