Intertel logo

Intertel

by Intersel · Since 1989
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Active3+ countriesCloud
Quick facts
VendorIntersel
Year launched1989
StatusActive
LocationHermosillo Corporate Blvd. Antonio Quiroga No. 21, local 2 ground floor, building No. 2, CP 83210 Hermosillo, Sonora.
Countries served3+
Languages2
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About Intertel

Intertel is a cloud-native software platform from Intersel that supports mobile network solutions. It provides AI for Autonomous Networks, AI for Monetization, and Fixed Wireless Access so telecommunications companies can advance towards AI-native technologies. Intertel enables inbound roaming for 4G/5G voice and offers a mining solution to manage and analyze network data effectively. This platform is designed to drive the evolution towards autonomous networks while enabling MVNO advancement. Key capabilities: AI for Autonomous Networks AI for Monetization Fixed Wireless Access Inbound Roaming for 4G/5G Voice Mining Solution Best for: telecommunications providers that need scalable and AI-driven solutions for network management and service improvement.

Intertel offers a suite of communication management and analytics solutions aimed at enhancing business efficiency and customer experience. Their product portfolio includes Intertel Conversa for conversational commerce, Intertel 18 for call analytics, Intertel Cloud for cloud-based insights, and Intertel Recorder for automated call recording and transcription. Built upon decades of experience in information technology, Intertel emphasizes reliability and expertise in its solutions. The user interface of Intertel solutions prioritizes user-friendliness, striving for intuitive navigation and easy adoption across various skill levels. For example, Intertel 18 likely presents call data through clear visualizations, enabling users to quickly identify trends and areas for improvement. Intertel Conversa, with its virtual assistant capabilities, is designed to streamline customer interactions and improve response times. Key functionalities within the Intertel suite include call recording and transcription, conversational analytics, customer journey mapping, and seamless integration with diverse communication channels. Intertel Cloud leverages the flexibility of cloud-based access, providing real-time insights and empowering remote workforces to effectively monitor communication data.

Pros & Cons

Pros
  • Industry experience of over 34 years.
  • National and international presence.
  • Comprehensive solutions covering installation, training, and start-up.
  • Cloud-based services with real-time analytics.
  • Specialized for both local and international markets.
Cons
  • No explicit information on pricing.
  • Limited details on integrations.
  • Potentially limited language support beyond Spanish and English.
  • No evidence of a customizable in-app marketplace.
  • Information on scalability for large enterprises is unclear.

Features

Key features

1. Virtual assistants for conversational commerce automation (Intertel Conversa).
2. Call analytics to monitor conversational traffic and enhance productivity (Intertel 18).
3. Cloud-based conversational analytics platform with real-time insights (Intertel Cloud).
4. Automatic call recording and transcription (audio-to-text) (Intertel Recorder).

Additional features

1. Communication monitoring.
2. Conversational AI for commerce automation.
3. Call traffic analysis and productivity enhancement.
4. Cloud-based platforms for 24/7 insights and analytics.
5. Automatic call recording and transcription (audio-to-text).

Pricing

Free trial
Free version
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Countries & Languages

3
Countries served
2
Interface languages
10
Billing currencies

Available in

MexicoLatin AmericaUnited States

Interface languages

EnglishSpanish

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇨🇦CAD🇦🇺AUD🇨🇭CHF🇨🇳CNY🇮🇳INR🇷🇺RUB

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