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Intouch Insight CX Platform

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Software Status:Active

About Intouch Insight CX Platform

Intouch Insight CX Platform is a customer use software from Intouch Insight Inc that helps businesses align operations to meet customer expectations. It combines mystery shopping, operational audits, and compliance audits to provide valuable insights for improvement. The platform also includes IntouchCX™ measurement to track customer experiences effectively. This reliable set of features allows brands to drive efficiency and ensure delivery consistency across multiple locations. Users can access comprehensive analytics and reporting to identify trends and improve service quality. Key capabilities: mystery shopping operational audits compliance audits IntouchCX™ measurement platform overview Best for: multi-location brands that need to align their operations with customer satisfaction goals.

Intouch Insight CX Platform Details

Vendor
Intouch Insight Inc
Year Launched
1992
Location
400 March Road, Ottawa, ON K2K 3H4, CA
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
United states, France
Languages
English, French
Users
retail, restaurant, petro-convenience, grocery, and hospitality
Industries Served
Restaurant & QSRs, Petro-Convenience, Grocery, Retail, Hospitality
Tags
Complaint Management Software, Intouch Insight CX Platform

Intouch Insight CX Platform's In-App Market Place

Does Intouch Insight CX Platform have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), INR (₹), CNY (¥), MXN (MXN), BRL (R$).

Pros & Cons

  • 1. Excellent Customer Management: The software offers robust features for managing customer interactions, relationships, and feedback.
  • 2. Advanced Feedback Analysis: The survey tool enables gathering and analyzing customer feedback to predict business growth trends and identify opportunities for improvement.
  • 3. Customer Segmentation: The software allows for effective customer segmentation based on feedback, enabling tailored strategies and personalized experiences.
  • 4. User-Friendly Interface: The software is easy to navigate and use, reducing the learning curve for new users.
  • 5. Regular Updates: The software is consistently updated to enhance functionality and performance.
  • 6. Responsive Support: The support team provides timely assistance and solutions to user inquiries and requests.
  • 1. Complex Dashboard: The dashboard can be initially challenging to understand and may require practice to fully utilize its capabilities.
  • 2. Slow Loading Times: The software may experience slow loading times, impacting user experience and productivity.
  • 3. Initial Dashboard Confusion: New users may find the dashboards confusing and time-consuming to navigate.

Intouch Insight CX Platform's Support Options

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