About Invarosoft
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Invarosoft stands out as a comprehensive and innovative solution purpose-built for Managed Service Providers (MSPs) seeking to modernize their help desk operations and elevate the client experience. Unlike traditional help desk software, Invarosoft delivers a unified platform that integrates six distinct products—Warranty Wizard™, Alert Centric™, Time Master™, HappySat™, vCIO Hero™, and Invarosoft CX™—into one seamless ecosystem. Its core value lies in streamlining support workflows, reducing reliance on fragmented toolsets, and empowering MSPs to offer a superior customer experience (CX) that’s consistent, secure, and branded. At the heart of the platform is the patented Invarosoft CX™, a client portal and support app available on desktop, mobile, and Microsoft Teams, which consolidates tickets, service catalogs, knowledge bases, live chat, secure messaging, and more into a "single pane of glass" for clients. This centralization not only simplifies support but also drastically reduces phone calls and email chains, making service delivery smoother and more professional. One of the platform’s most compelling strengths is its emphasis on security and automation.
Pros & Cons
- All-in-One Platform: Combines IT asset management, alerts, scheduling, feedback, QBR, and client experience tools—reducing the need for multiple vendors.
- Cost Savings: Offers ‘Stack Saver Bundles’ that can cut software costs by up to 50%, which is meaningful for MSPs scaling operations.
- Modern Client Experience: The Invarosoft CX™ app centralizes tickets, service catalogs, approvals, and even secure messaging in a branded portal.
- Security-Driven: Features like 2FA messaging and caller verification support secure service desk operations.
- Enhanced Communication: Live chat, news updates, push alerts, and even bots improve how MSPs interact with clients and reduce email clutter.
- Sales-Focused Tools: vCIO Hero™ uses a “Good, Better, Best” model to improve QBR conversion and demonstrate IT value.
- MSP-Centric Design: Every feature is purpose-built for managed service providers—no generic tools, just focused functionality.
- MSP-Specific Scope: Not designed for internal IT teams or other industries—niche focus could limit broader applicability.
- Opaque Pricing per Product: You’ll need to request a demo or trial to see full per-module pricing unless opting for bundled savings.
- UI May Feel Traditional: Although powerful, the interface may lack the sleek visuals of newer SaaS competitors.
Features
Key features
Consolidates multiple essential MSP tools (Warranty Wizard, Alert Centric, Time Master, HappySat, vCIO Hero, Invarosoft CX) into one integrated platform to reduce complexity and cost.
Delivers a branded "one pane of glass" Client Portal & Support App (Desktop, Mobile & Teams) for streamlined client support and enhanced customer experience.
Simplifies the Quarterly Business Review (QBR) process with intelligent ICT Audit, Recommendations, and Roadmap solutions, leveraging a "Good, Better, Best" approach for sales conversion.
Enhances security for the service desk by verifying caller identity and enabling secure, two-factor authenticated messaging for sensitive information.
Provides seamless management and instant visibility into diverse backup applications across customer environments, ensuring no backup is missed.
Simplifies gathering customer feedback through CSAT and NPS® surveys with detailed reporting, integrated into the PSA.
Additional features
A single platform consolidating various MSP tools.
IT Asset Management platform for MSPs.
Integrates with IT vendors and Remote Monitoring and Management tools for asset data review.
Generates client reports easily for asset management.
Helps MSPs manage backup applications.
Provides instant insights into customer backup statuses.
MSP scheduling platform for seamless client meeting bookings.
Eliminates back-and-forth communication for scheduling.
Customer feedback platform for MSPs.
Includes industry-standard customer satisfaction and loyalty surveys.
Provides in-depth reports on customer feedback.
Integrates customer feedback data with Professional Services Automation systems.
Sales-focused vCIO platform to simplify QBRs.
Provides automated audits of IT environments.
Offers strategic IT recommendations and future roadmaps.
Utilizes a structured approach to improve sales outcomes.
Delivers superior MSP customer experiences.
Provides clients with a custom-branded web portal.
Offers a multi-platform application for client support.
Simplifies and speeds up the support process for clients.
Allows clients to view their support tickets.
Enables clients to manage and approve IT requests.
Provides clients with a catalog of available services.
Offers clients a self-service knowledge repository.
Shows clients their Microsoft 365 subscription details.
Displays a list of clients' devices.
Allows clients to view their network diagrams.
Provides clients access to training resources.
Offers real-time chat support for clients.
Enhances security for client interactions.
Sends important notifications directly to clients.
Enables secure communication with clients.
Verifies the identity of callers to the service desk.
Sends sensitive information using two-factor authentication.
An application for engineers to manage security features.
Enables real-time communication between MSPs and clients (in-bound and out-bound).
Sends messages to all or selected clients.
Sends direct messages to individual users.
Provides clients with real-time updates on their tickets.
Disseminates important news and announcements.
Offers automated self-service and training assistance to reduce inbound tickets.
Offers product bundles to help MSPs save costs.
Pricing
Countries & Languages
Interface languages
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About Invarosoft
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Invarosoft Details
Invarosoft's In-App Market Place
Does Invarosoft have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), NZD ($)
Pros & Cons
- All-in-One Platform: Combines IT asset management, alerts, scheduling, feedback, QBR, and client experience tools—reducing the need for multiple vendors.
- Cost Savings: Offers ‘Stack Saver Bundles’ that can cut software costs by up to 50%, which is meaningful for MSPs scaling operations.
- Modern Client Experience: The Invarosoft CX™ app centralizes tickets, service catalogs, approvals, and even secure messaging in a branded portal.
- Security-Driven: Features like 2FA messaging and caller verification support secure service desk operations.
- Enhanced Communication: Live chat, news updates, push alerts, and even bots improve how MSPs interact with clients and reduce email clutter.
- Sales-Focused Tools: vCIO Hero™ uses a “Good, Better, Best” model to improve QBR conversion and demonstrate IT value.
- MSP-Centric Design: Every feature is purpose-built for managed service providers—no generic tools, just focused functionality.
- MSP-Specific Scope: Not designed for internal IT teams or other industries—niche focus could limit broader applicability.
- Opaque Pricing per Product: You’ll need to request a demo or trial to see full per-module pricing unless opting for bundled savings.
- UI May Feel Traditional: Although powerful, the interface may lack the sleek visuals of newer SaaS competitors.
Invarosoft's Support Options
Email Address
ask@invarosoft.comContact
+44 (020) 3519 0022Invarosoft's Alternatives
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Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
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