About Invarosoft
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Invarosoft stands out as a comprehensive and innovative solution purpose-built for Managed Service Providers (MSPs) seeking to modernize their help desk operations and elevate the client experience. Unlike traditional help desk software, Invarosoft delivers a unified platform that integrates six distinct products—Warranty Wizard™, Alert Centric™, Time Master™, HappySat™, vCIO Hero™, and Invarosoft CX™—into one seamless ecosystem. Its core value lies in streamlining support workflows, reducing reliance on fragmented toolsets, and empowering MSPs to offer a superior customer experience (CX) that’s consistent, secure, and branded. At the heart of the platform is the patented Invarosoft CX™, a client portal and support app available on desktop, mobile, and Microsoft Teams, which consolidates tickets, service catalogs, knowledge bases, live chat, secure messaging, and more into a "single pane of glass" for clients. This centralization not only simplifies support but also drastically reduces phone calls and email chains, making service delivery smoother and more professional. One of the platform’s most compelling strengths is its emphasis on security and automation.
Pros & Cons
- +All-in-One Platform: Combines IT asset management, alerts, scheduling, feedback, QBR, and client experience tools—reducing the need for multiple vendors.
- +Cost Savings: Offers ‘Stack Saver Bundles’ that can cut software costs by up to 50%, which is meaningful for MSPs scaling operations.
- +Modern Client Experience: The Invarosoft CX™ app centralizes tickets, service catalogs, approvals, and even secure messaging in a branded portal.
- +Security-Driven: Features like 2FA messaging and caller verification support secure service desk operations.
- +Enhanced Communication: Live chat, news updates, push alerts, and even bots improve how MSPs interact with clients and reduce email clutter.
- +Sales-Focused Tools: vCIO Hero™ uses a “Good, Better, Best” model to improve QBR conversion and demonstrate IT value.
- +MSP-Centric Design: Every feature is purpose-built for managed service providers—no generic tools, just focused functionality.
- −MSP-Specific Scope: Not designed for internal IT teams or other industries—niche focus could limit broader applicability.
- −Opaque Pricing per Product: You’ll need to request a demo or trial to see full per-module pricing unless opting for bundled savings.
- −UI May Feel Traditional: Although powerful, the interface may lack the sleek visuals of newer SaaS competitors.
Features
Key features
- Unified MSP Software Platform
- Consolidates multiple essential MSP tools (Warranty Wizard, Alert Centric, Time Master, HappySat, vCIO Hero, Invarosoft CX) into one integrated platform to reduce complexity and cost.
- Invarosoft CX (Patented Technology)
- Delivers a branded "one pane of glass" Client Portal & Support App (Desktop, Mobile & Teams) for streamlined client support and enhanced customer experience.
- AI-Powered vCIO Hero™
- Simplifies the Quarterly Business Review (QBR) process with intelligent ICT Audit, Recommendations, and Roadmap solutions, leveraging a "Good, Better, Best" approach for sales conversion.
- Secure Caller Verification & 2FA Messaging
- Enhances security for the service desk by verifying caller identity and enabling secure, two-factor authenticated messaging for sensitive information.
- Automated Backup Management (Alert Centric™)
- Provides seamless management and instant visibility into diverse backup applications across customer environments, ensuring no backup is missed.
- Customer Feedback Automation (HappySat™)
- Simplifies gathering customer feedback through CSAT and NPS® surveys with detailed reporting, integrated into the PSA.
Additional features
- Unified MSP Software Platform
- A single platform consolidating various MSP tools.
- Warranty Wizard™
- IT Asset Management platform for MSPs.
- Powerful Vendor & RMM Integrations (Warranty Wizard™)
- Integrates with IT vendors and Remote Monitoring and Management tools for asset data review.
- 1-Click Client Reports (Warranty Wizard™)
- Generates client reports easily for asset management.
- Alert Centric™
- Helps MSPs manage backup applications.
- Visibility into Customer Environments (Alert Centric™)
- Provides instant insights into customer backup statuses.
- Time Master™
- MSP scheduling platform for seamless client meeting bookings.
- Reduces "Ping Pong Match" (Time Master™)
- Eliminates back-and-forth communication for scheduling.
- HappySat™
- Customer feedback platform for MSPs.
- CSAT and NPS® Surveys (HappySat™)
- Includes industry-standard customer satisfaction and loyalty surveys.
- Detailed Reporting (HappySat™)
- Provides in-depth reports on customer feedback.
- PSA Integration (HappySat™)
- Integrates customer feedback data with Professional Services Automation systems.
- vCIO Hero™
- Sales-focused vCIO platform to simplify QBRs.
- Intelligent ICT Audit (vCIO Hero™)
- Provides automated audits of IT environments.
- Recommendations and Roadmap Solution (vCIO Hero™)
- Offers strategic IT recommendations and future roadmaps.
- "Good, Better, Best" Sales Conversion (vCIO Hero™)
- Utilizes a structured approach to improve sales outcomes.
- Invarosoft CX™ (Patented Technology)
- Delivers superior MSP customer experiences.
- Branded Client Portal
- Provides clients with a custom-branded web portal.
- Support App (Desktop, Mobile & Teams)
- Offers a multi-platform application for client support.
- Streamline Support
- Simplifies and speeds up the support process for clients.
- Ticket Viewing (Client Portal)
- Allows clients to view their support tickets.
- Approvals Management (Client Portal)
- Enables clients to manage and approve IT requests.
- Service Catalog (Client Portal)
- Provides clients with a catalog of available services.
- Knowledgebase Access (Client Portal)
- Offers clients a self-service knowledge repository.
- O365 Subscriptions Display (Client Portal)
- Shows clients their Microsoft 365 subscription details.
- Device Listing (Client Portal)
- Displays a list of clients' devices.
- Network Diagram Access (Client Portal)
- Allows clients to view their network diagrams.
- Access Training (Client Portal)
- Provides clients access to training resources.
- Live Chat (Client Portal)
- Offers real-time chat support for clients.
- Identity Security (Client Portal)
- Enhances security for client interactions.
- Push Alerts (Client Portal)
- Sends important notifications directly to clients.
- Secure Messaging (Client Portal)
- Enables secure communication with clients.
- Secure Caller Verification
- Verifies the identity of callers to the service desk.
- Secure 2FA Messaging
- Sends sensitive information using two-factor authentication.
- ITControlPanel App
- An application for engineers to manage security features.
- Live Chat
- Enables real-time communication between MSPs and clients (in-bound and out-bound).
- Push Broadcasts
- Sends messages to all or selected clients.
- Push Messaging
- Sends direct messages to individual users.
- Push Ticket Updates
- Provides clients with real-time updates on their tickets.
- News
- Disseminates important news and announcements.
- Bots (Self-Service & Training)
- Offers automated self-service and training assistance to reduce inbound tickets.
- Stack Saver Bundles
- Offers product bundles to help MSPs save costs.
Pricing
Countries & Languages
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About Invarosoft
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Invarosoft Details
Invarosoft's In-App Market Place
Does Invarosoft have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), NZD ($)
Pros & Cons
- All-in-One Platform: Combines IT asset management, alerts, scheduling, feedback, QBR, and client experience tools—reducing the need for multiple vendors.
- Cost Savings: Offers ‘Stack Saver Bundles’ that can cut software costs by up to 50%, which is meaningful for MSPs scaling operations.
- Modern Client Experience: The Invarosoft CX™ app centralizes tickets, service catalogs, approvals, and even secure messaging in a branded portal.
- Security-Driven: Features like 2FA messaging and caller verification support secure service desk operations.
- Enhanced Communication: Live chat, news updates, push alerts, and even bots improve how MSPs interact with clients and reduce email clutter.
- Sales-Focused Tools: vCIO Hero™ uses a “Good, Better, Best” model to improve QBR conversion and demonstrate IT value.
- MSP-Centric Design: Every feature is purpose-built for managed service providers—no generic tools, just focused functionality.
- MSP-Specific Scope: Not designed for internal IT teams or other industries—niche focus could limit broader applicability.
- Opaque Pricing per Product: You’ll need to request a demo or trial to see full per-module pricing unless opting for bundled savings.
- UI May Feel Traditional: Although powerful, the interface may lack the sleek visuals of newer SaaS competitors.
Invarosoft's Support Options
Email Address
ask@invarosoft.comContact
+44 (020) 3519 0022Invarosoft's Alternatives
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Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
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