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iPlum

by iPlum · Since 2015
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ActiveAvailable globallyCloud
Quick facts
VendoriPlum
Year launched2015
StatusActive
Location900 lafayette st, Santa Clara, CA 95050, US
Countries servedGlobal
Languages8
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesN/A

About iPlum

IPlum is a VoIP communication software from iPlum that provides virtual phone services. It offers features such as local and toll-free numbers, call forwarding, and text messaging so users can maintain professional communication without the need for a physical line. iPlum supports both personal and business use, making it a flexible solution for users requiring reliable connectivity. The platform also includes voicemail transcription and call recording for added convenience. Key capabilities: local and toll-free numbers call forwarding text messaging voicemail transcription call recording Best for: small business owners and professionals that need a cost-effective solution for telecommunication.

iPlum is a mobile-first communication solution designed to streamline business calls and texts, providing businesses with a dedicated phone line while maintaining privacy and security. It is particularly useful for industries that require secure communication, such as healthcare and finance, offering HIPAA-compliant features and secure encrypted messaging. The app supports both iOS and Android devices and provides flexibility by enabling businesses to separate personal and professional communication easily. Users can manage calls, texts, voicemails, and set work hours and auto-replies, all from a user-friendly interface. The app offers seamless integration with various external systems, such as EHR (Electronic Health Records) and CRM systems, allowing businesses to efficiently manage workflows and maintain compliance with industry standards. iPlum supports BYOD (Bring Your Own Device), making it easy for employees to integrate their existing phones into the system. It provides a wide range of functionalities, including call recording for compliance, voicemail transcription, online faxing, and a customizable phone tree, ensuring that businesses can manage all communication needs through a single platform. The platform is cloud-based, ensuring accessibility and reliability from anywhere.

Pros & Cons

Pros
  • HIPAA-compliant and BAA support
  • Simple, easy-to-use app
  • Secure texting and business number options without carrying a second phone
  • Effective communication with patients in clinical settings
  • Affordable for small practices
Cons
  • No fax capability
  • Cannot port existing numbers from some competitors (e.g., FreedomVoice)
  • Limited to one iPlum number per phone

Features

Key features

Secure Texting & HIPAA Compliance

Allows encrypted messaging for healthcare and legal businesses, ensuring secure communication with clients.

Call Recording Compliance

Enables businesses to record calls for compliance with industry standards, offering a professional consent message before recording begins.

Phone Tree & Auto-Attendant

Offers a virtual receptionist with phone tree options, allowing businesses to route calls efficiently.

Business Hours Management

Simplifies managing calls and texts by automatically handling messages during non-business hours.

Voicemail Transcriptions

Converts voicemail messages into text for easy reading and saving.

Additional features

Dual Calling Reliability

Crystal-clear calls regardless of network conditions, using Wi-Fi/3G/4G/LTE.

Out-of-Office Alert & Voicemail Greeting

Allows users to set an out-of-office message to inform clients of availability.

Team Account Management

Provides a centralized portal for user management and customized profiles for teams.

Call & Text History

Easily manage past communication, with the ability to access both texts and call logs.

Online Fax

Send and receive faxes securely using the app.

API Integration

Allows integration with external systems like EHR for improved workflow management.

Report Center

Provides comprehensive usage reports to help businesses analyze communication patterns

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Standard
USD 11.99/mo
billed monthly
Standard
USD 13.99/mo
billed monthly
Professional
USD 15.99/mo
billed monthly

Countries & Languages

Global
Countries served
8
Interface languages
1
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseRussianArabic

Billing currencies

🇺🇸USD

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