About iSupport
ISupport is a help desk software from iSupport Software designed to handle complex business processes. It includes features such as email support, live chat, incident management, and mobile accessibility so organizations can effectively manage customer inquiries. With US-based live support at budget-friendly prices, iSupport caters to various industries including finance, education, government, and healthcare. The software also supports ITIL practices to ensure comprehensive service management. Key capabilities: email support live chat incident management mobile access ITIL support Best for: organizations in diverse industries that need efficient handling of customer support inquiries.
iSupport Details
iSupport's In-App Market Place
Does iSupport have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽), BRL (R$), KRW (₩)
Pros & Cons
- Flexible Deployment: Offers both self-hosted (owned license) and cloud-hosted options.
- Highly Customizable: Can be tailored extensively to specific workflows, fields, forms, and portals.
- Robust Reporting: Provides powerful dashboards, metrics, and KPIs with role-based permissions for clear insights.
- Process Standardization: Enables strong control over processes with approval cycles, workflow templates, and change controls.
- Quick Deployment: Designed for rapid implementation.
- Long-Standing Experience: In business since 1992, suggesting stability and maturity.
- Limited Feature Detail: The provided text is somewhat high-level, lacking specifics on advanced functionalities (e.g., specific integrations, AI capabilities, mobile app features).
- No Pricing Information: Pricing is not mentioned, requiring direct contact to inquire.
- Potentially Dated Interface: While customizable, the age of the company (since 1992) could imply an interface that might not feel as modern as newer solutions (though this is an inference, not stated).
iSupport's Support Options
Email Address
sales@isupport.comContact
360-397-1000