iSupport

Additional features

IT & Service Management Focus

Provides solutions specifically designed for IT and broader service management needs.

Flexible Deployment

Offers both owned license (on-premise) and hosted deployment options to suit different organizational preferences.

Powerful Reporting & Dashboards

Features robust tools for quickly communicating KPIs (Key Performance Indicators) with permission-based dashboards for role-specific views.

High Customizability & Quick Deployment

Can be used "out of the box" or extensively customized (fields, forms, customer portals) and is designed for rapid deployment.

Process Standardization & Control

Enables setting up approval cycles, workflow templates, and change controls to standardize IT services and enhance accountability.

Owned License Deployment

This option allows organizations to purchase a license for the iSupport software and host it on their own servers and infrastructure, providing full control over the data and environment.

Hosted Deployment

As an alternative, iSupport offers a hosted version where they manage the software on their servers, providing a cloud-based solution that reduces the client's IT overhead.

Dashboards

Provides visual, at-a-glance summaries of key performance metrics, allowing users to quickly grasp the current status of operations.

Metrics & KPIs (Key Performance Indicators)

Includes robust tools for tracking, analyzing, and communicating important performance indicators relevant to IT and service management, helping teams measure success.

Permission-based Dashboards

Customizes the dashboard view for different user roles (e.g., technicians, managers, executives), ensuring each individual sees only the information relevant to their responsibilities without manual configuration.

Powerful Reporting Tools

Offers comprehensive capabilities for generating detailed reports that can be used to analyze trends, identify bottlenecks, and inform decision-making.

Fully Customizable

The platform is highly adaptable, allowing organizations to tailor it extensively to align with their specific workflows, processes, and unique service management needs.

Customizable Fields

Enables users to add, modify, or remove data fields within forms and records to capture precisely the information relevant to their operations.

Customizable Forms

Allows for the design and modification of input forms to streamline data collection and ensure consistency in information gathering.

Customizable Customer Portals

Provides the ability to tailor the self-service interface that end-users interact with, aligning it with brand guidelines and specific service offerings.

Quickly Deployable

Designed for rapid implementation, meaning organizations can get the software up and running efficiently to start managing services quickly.

Out-of-the-Box Functionality

The software can be used immediately upon installation with its standard, pre-configured settings, providing a functional solution without extensive initial setup.

Standardize Processes

Helps organizations establish consistent and uniform operational procedures across their IT and service management functions.

Approval Cycles

Implements multi-step approval workflows, ensuring that critical tasks, changes, or requests go through necessary reviews and authorizations before proceeding.

Workflow Templates

Offers pre-designed templates for common workflows, which can be used as a starting point or customized to automate routine service management processes.

Change Controls

Provides mechanisms to manage and track all changes made to IT services and infrastructure, minimizing risks and ensuring proper documentation.

Corporate Governance Integration

Allows organizations to embed their governance policies and compliance requirements directly into their IT service delivery processes, ensuring adherence.

Clear Pathways of Accountability

Helps define and establish clear responsibilities and ownership for tasks and processes, improving accountability within service teams.