ITM IT Asset Management

Tracks both IT and Non-IT assets across their entire lifecycle from acquisition to disposal.

Automatically scans the network to identify and catalog hardware and software assets.

Provides a 5-step process for physical wall-to-wall verification of company assets.

Converts emails, feedback, chats, and calls into trackable support tickets for internal and external customers.

Tracks the root cause of recurring incidents to minimize business impact and prevent future issues.

Manages standardized methods and procedures for efficient handling of all changes to the IT infrastructure.

Monitors service level agreements and sends reminders to ensure timely resolution of support tickets.

Automatically monitors Annual Maintenance Contracts and checks warranty status for all registered hardware.

Tracks and manages digital assets such as Microsoft licenses to ensure compliance and avoid overspending.

Allows users to perform asset audits and manage tickets directly from mobile devices using barcode scanning.

Enables the creation of a centralized knowledge base to reduce the learning curve for staff and users.

Maintains a comprehensive database of all Configuration Items and their relationships within the IT environment.

Monitors and detects the use of removable storage devices to enhance organizational security.

Syncs with existing AD or Google infrastructure for seamless user and access management.

Tracks the precise physical location of assets and maps them to specific departments or offices.

Alerts administrators when consumable stocks or asset counts fall below a predefined level.

Provides tools to access and troubleshoot devices remotely directly from the management console.

Allows external suppliers to log into a dedicated portal to manage bids and service requests.

Maintains a complete financial history and depreciation record for every asset in the system.

Enables employees to request new assets or report issues through a user-friendly self-service interface.

Automatically notifies users and admins when temporary asset allocations are due to be returned.

Schedules and tracks preventative maintenance tasks for electrical fixtures and IT hardware.