About iTOP
ITOP is an IT service management software from Combodo that helps organizations manage their IT infrastructure and services. It provides features such as an ITIL-compliant service desk, asset management, and change management so that IT teams can improve their service delivery. iTOP supports incident management and problem management, making it easier for teams to resolve issues efficiently. Additionally, it offers a customizable interface and extensive reporting capabilities to fit various organizational needs. Key capabilities: ITIL support asset management change management incident management reporting tools Best for: IT departments and service management teams that need to manage IT services and infrastructure effectively.
iTop presents itself as a robust and versatile IT Service Management (ITSM) solution designed to empower IT teams and elevate customer service. Its core strength lies in its comprehensive suite of features, addressing key ITSM processes like incident, problem, and change management, all anchored by a central Configuration Management Database (CMDB). This CMDB serves as the single source of truth for all IT assets and their relationships, a crucial element for effective IT management. iTop's approach aims to streamline operations, reduce costs, and ultimately boost customer satisfaction by providing a unified platform for managing the complexities of modern IT environments. A particularly noteworthy feature is "iTop Satellites," a mechanism that allows synchronization with remote customer instances. This is a significant advantage for Managed Service Providers (MSPs) who need to manage multiple clients while maintaining data segregation and confidentiality. The platform's design, crafted by experienced IT professionals, acknowledges the challenges of shared infrastructures and seeks to provide tools for analyzing the impact of incidents and changes across various services and contracts.
Pros & Cons
- +Free and open-source with strong customization options.
- +Comprehensive IT service management features, including CMDB, incident, and change management.
- +Intuitive user interface that is easy to navigate.
- +Supports flexible data import/export and customizable management dashboards.
- +Low initial investment, making it cost-effective for small and medium-sized businesses.
- −Limited customer support, especially for larger organizations.
- −Some features lack deeper customization options.
- −Initial setup can be complex and time-consuming.
- −No automatic ticket assignment, requiring manual handling.
- −Occasional bugs and inconsistencies in updates.
Features
Key features
- 1. Customizable CMDB – A centralized repository for IT assets and infrastructure
- 2. Incident Management – Tracks and resolves IT issues efficiently
- 3. Problem Management – Helps prevent recurring IT incidents
- 4. Change Management – Manages IT changes while minimizing disruptions
- 5. Helpdesk & User Portal – Allows users to submit and track service requests
- 6. Self-Service & Knowledge Base – Users can troubleshoot common issues themselves
- 7. Customizable Workflows – Configurable ticket lifecycles and approval rules
- 8. Multi-customer & Multi-team Support – Designed for IT service providers
- 9. Data Synchronization & Import/Export – Supports CSV, Excel, and external integrations
Additional features
- 1. Configuration Management (CMDB)
- 2. Incident, Problem, and Change Management
- 3. Service Request & Ticketing System
- 4. Customizable Workflows & Approval Rules
- 5. REST/JSON API for Integration
- 6. Graphical Impact Analysis
- 7. Automatic Email Replies & Ticket Creation via Email
- 8. User Satisfaction Surveys
- 9. ITSM Designer for CMDB Customization
- 10. Multi-language Support
- 11. Multi-customer & Multi-tenancy Support
- 12. SLA & Contract Management
Pricing
Countries & Languages
Interface languages
Billing currencies
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About iTOP
ITOP is an IT service management software from Combodo that helps organizations manage their IT infrastructure and services. It provides features such as an ITIL-compliant service desk, asset management, and change management so that IT teams can improve their service delivery. iTOP supports incident management and problem management, making it easier for teams to resolve issues efficiently. Additionally, it offers a customizable interface and extensive reporting capabilities to fit various organizational needs. Key capabilities: ITIL support asset management change management incident management reporting tools Best for: IT departments and service management teams that need to manage IT services and infrastructure effectively.
iTOP Details
iTOP's In-App Market Place
Does iTOP have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), INR (₹), MXN (Mex$)
Pros & Cons
- Free and open-source with strong customization options.
- Comprehensive IT service management features, including CMDB, incident, and change management.
- Intuitive user interface that is easy to navigate.
- Supports flexible data import/export and customizable management dashboards.
- Low initial investment, making it cost-effective for small and medium-sized businesses.
- Limited customer support, especially for larger organizations.
- Some features lack deeper customization options.
- Initial setup can be complex and time-consuming.
- No automatic ticket assignment, requiring manual handling.
- Occasional bugs and inconsistencies in updates.
iTOP's Support Options
Contact
+33 (0)4 58 55 01 01Documentation
https://www.itophub.io/wiki/pageiTOP's Alternatives
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