iTouchVision HR Helpdesk

Additional features

Manage Employee Interactions

Designed specifically to handle all communications and requests from employees to HR.

Simplify Administration Needs

Reduces administrative burden on HR teams by automating routine tasks.

Improve Efficacy, Consistency, and Uniformity

Standardizes HR service delivery for a hassle-free experience.

Automated Case Management

Leverages automation to handle HR cases efficiently.

Pre-built and Pre-defined HR Workflows

Provides ready-to-use workflows to streamline common HR processes.

Pre-built and Pre-defined HR Templates

Offers templates for quick initiation of HR tasks.

Electronic Data Collection

Gathers employee information and requests digitally.

Transparency in Handling Issues

Ensures clear visibility of questions, requests, and problems.

Centralized Platform

Consolidates all HR-related data and processes into a single system.

Global Platform Support

Adaptable for organizations ranging from small numbers of employees to large global teams.

Digital Workplace Experience

Provides a structured environment for employees to find answers and resolve disputes.

Categorization of Issues

Helps employees identify categories for their inquiries, improving organization.

Clear Rules, Instructions, and Policies

Provides accessible and organized guidelines for employees.

Self-Service Portal

Allows employees to access information and services independently via a web portal.

Mobile Application Access

Enables staff to access self-service and HR functions via mobile devices.

Reduced Service Calls

Decreases the volume of direct inquiries to HR through self-service options.

Supports HR Transformation

Aids in shifting HR focus from administrative tasks to strategic initiatives.

Creates Loyal and Engaged Workforce

Improves employee satisfaction through efficient service delivery.

Frees HR Talent

Allows HR professionals to dedicate less time to daily inquiries and more to high-value work.

Reduces Costs

Achieves cost savings through automation and streamlined processes.

Builds Engaging Community

Fosters connection between HR and employees.

Statistics and Metrics

Provides data for policy review, performance evaluation, and decision-making for improvement.

Storing Critical Data

Serves as a central repository for all essential HR data.

Access to History

Allows easy retrieval of past employee interactions and case history.

Time Savings for Employees

Frees up employee time by providing quick answers to HR queries.

Easy Integration

Designed for straightforward integration with existing systems.

Quick Deployment

Can be implemented rapidly.

User-Friendly and Intuitive

Simple to use with minimal pre-requisites for adoption.

Rapid Return on Investment

ROI is often realized within the first year of implementation.

Creates Custom Forms

Allows users to define their own forms with user-defined fields to capture specific request or case information.

Employee Request Submission

Employees can raise service requests through the online self-service portal and mobile apps.

Full Case Lifecycle Management

Manages cases from creation to resolution.

End-to-End Process Management

Oversees complete workflows for HR services.

Role-based Access Control

Provides secure access by granting users only the functionality they need based on their roles.

Secure Access (256 Bit SSL encryption)

Protects data transmitted through the system.

Dashboard Reporting

Offers summarized views of current workload for management.

Complete Workflow Solution

Configurable to map to an organization's specific business processes.

24-Hour Support

Provides continuous support to users.

Consolidated HR & Helpdesk View

Eliminates the need to navigate to various transaction pages by combining HR and helpdesk views on one page.

Variety of Contact Channels

Enables employees to contact HR through multiple preferred channels (self-service, knowledge base, phone, email).

Encourages Lower Cost Channels

Promotes the adoption of self-service and email by making it simple to find information and providing consistent service.

Streamlined HR Service Delivery

Reduces costs by optimizing how HR services are delivered.

Supports Request-to-Resolve Process

Manages the entire process from initial request to final resolution.

Focus on Strategic HR Activities

Allows HR staff to shift focus from administrative tasks to more strategic work.

Rapid Inquiry Resolution

Facilitates quick responses to employee inquiries.

Outstanding User Interface

Provides an easy-to-use and productive interface.