About ITsDone Help Desk
ITsDone Help Desk is a help desk software from ITsDone that provides support for managing customer inquiries and IT service requests. It includes ticket management, knowledge base access, and reporting tools so organizations can efficiently track and resolve issues. The platform helps teams to respond to customer needs more effectively and maintain service quality. ITsDone Help Desk also offers integration with other IT management systems, enabling a comprehensive service solution. Key capabilities: ticket tracking customer communication knowledge base performance analytics integration support Best for: IT departments and customer support teams that need to manage high volumes of service requests effectively.
It’s Done! is a task management application designed to help individuals and teams easily organize, track, and complete daily responsibilities across iOS and Android devices. Built with simplicity and usability at its core, the app allows users to start managing tasks immediately after installation, without a learning curve. Users can create tasks with dates, priorities, reminders, categories, icons, photos, and notes, making it flexible enough for both personal and professional use. The Daily Task View gives a clear snapshot of what needs to be completed today, while built-in history tracking allows users to review past accomplishments and monitor productivity over time. Tasks can be repeated, sorted, edited, or deleted with ease, and notifications ensure nothing important is forgotten. The app supports portrait and landscape modes, works on a wide range of smartphones and tablets, and is available through the Apple App Store, Google Play Store, and Amazon Appstore.
Pros & Cons
- +Simple interface makes task management quick and intuitive for users.
- +Supports reminders, priorities, and categories for better organization.
- +Works across multiple mobile platforms without feature limitations.
- +Includes history tracking to review productivity over time.
- +Offers help desk resources with FAQs and video tutorials.
- −Lacks advanced collaboration features for large teams or enterprises.
- −No built-in cloud sync details clearly stated for multi-device users.
- −Interface customization options are limited compared to competitors.
- −Not designed for complex project management workflows.
- −Reporting and analytics features are minimal or basic.
Features
Key features
- Task Creation
- Enables quick setup of tasks with customizable properties.
- Daily Task View
- Displays all tasks scheduled for the current day.
- Reminders
- Sends alerts to ensure tasks are completed on time.
- Repeat Tasks
- Automates recurring tasks without re-entry.
- Task Categories
- Organizes tasks into meaningful groupings.
- Completion History
- Tracks previously completed tasks for reference.
- Cross-Platform Support
- Works on iOS and Android devices seamlessly.
Additional features
- Task Editing
- Allows modification of existing tasks anytime.
- Task Icons
- Provides visual identifiers for faster recognition.
- Task Photos
- Attaches images directly to tasks.
- Task Notes
- Stores detailed written information per task.
- Task Priority
- Assigns urgency levels to tasks.
- Sorting Options
- Rearranges tasks based on user preference.
- Future Task View
- Displays upcoming scheduled tasks.
- Past Task View
- Reviews tasks from previous dates.
- Completion Notifications
- Confirms when tasks are completed.
- Settings Management
- Customizes app behavior and preferences.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About ITsDone Help Desk
ITsDone Help Desk is a help desk software from ITsDone that provides support for managing customer inquiries and IT service requests. It includes ticket management, knowledge base access, and reporting tools so organizations can efficiently track and resolve issues. The platform helps teams to respond to customer needs more effectively and maintain service quality. ITsDone Help Desk also offers integration with other IT management systems, enabling a comprehensive service solution. Key capabilities: ticket tracking customer communication knowledge base performance analytics integration support Best for: IT departments and customer support teams that need to manage high volumes of service requests effectively.
ITsDone Help Desk Details
ITsDone Help Desk's In-App Market Place
Does ITsDone Help Desk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Chf (chf), Cny (¥), Sek (kr), Nok (kr), Dkk (kr), Sgd ($), Hkd ($), Ils (₪), Inr (₹), Rub (₽), Zar (R), Try (₺), Aed (د.إ), Thb (฿), Brl (r$), Mxn ($), Myr (rm), Twd (nt$), Idr (rp), Krw (₩), Pln (zł), Ars ($), Cop ($), Clp ($), Pen (s/.)
Pros & Cons
- Simple interface makes task management quick and intuitive for users.
- Supports reminders, priorities, and categories for better organization.
- Works across multiple mobile platforms without feature limitations.
- Includes history tracking to review productivity over time.
- Offers help desk resources with FAQs and video tutorials.
- Lacks advanced collaboration features for large teams or enterprises.
- No built-in cloud sync details clearly stated for multi-device users.
- Interface customization options are limited compared to competitors.
- Not designed for complex project management workflows.
- Reporting and analytics features are minimal or basic.
ITsDone Help Desk's Support Options
Email Address
support@itsdonehelpdesk.comContact
1-800-555-1234Documentation
https://docs.itsdonehelpdesk.comCommunity Forums
https://forums.itsdonehelpdesk.comITsDone Help Desk's Alternatives
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