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ITsDone Help Desk

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Software Status:Active

About ITsDone Help Desk

ITsDone Help Desk is a help desk software from ITsDone that provides support for managing customer inquiries and IT service requests. It includes ticket management, knowledge base access, and reporting tools so organizations can efficiently track and resolve issues. The platform helps teams to respond to customer needs more effectively and maintain service quality. ITsDone Help Desk also offers integration with other IT management systems, enabling a comprehensive service solution. Key capabilities: ticket tracking customer communication knowledge base performance analytics integration support Best for: IT departments and customer support teams that need to manage high volumes of service requests effectively.

ITsDone Help Desk Details

Vendor
ITsDone
Year Launched
2013
Location
United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese
Users
Personal productivity management, Administrative assistants, Students, Freelancers, Small business owners, Home managers
Industries Served
Education, Small businesses, Healthcare support services, Retail, Professional services, Personal productivity
Tags
Task Management, Productivity App, To-Do List Software, Mobile Productivity, Personal Organization

ITsDone Help Desk's In-App Market Place

Does ITsDone Help Desk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Chf (chf), Cny (¥), Sek (kr), Nok (kr), Dkk (kr), Sgd ($), Hkd ($), Ils (₪), Inr (₹), Rub (₽), Zar (R), Try (₺), Aed (د.إ), Thb (฿), Brl (r$), Mxn ($), Myr (rm), Twd (nt$), Idr (rp), Krw (₩), Pln (zł), Ars ($), Cop ($), Clp ($), Pen (s/.)

Pros & Cons

  • Simple interface makes task management quick and intuitive for users.
  • Supports reminders, priorities, and categories for better organization.
  • Works across multiple mobile platforms without feature limitations.
  • Includes history tracking to review productivity over time.
  • Offers help desk resources with FAQs and video tutorials.
  • Lacks advanced collaboration features for large teams or enterprises.
  • No built-in cloud sync details clearly stated for multi-device users.
  • Interface customization options are limited compared to competitors.
  • Not designed for complex project management workflows.
  • Reporting and analytics features are minimal or basic.

ITsDone Help Desk's Support Options

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