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JIRA Service Management

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About JIRA Service Management

Jira Service Management is Atlassian's IT service management platform for handling incidents, changes, and requests. It provides configurable workflows, automation rules, knowledge bases, and reporting dashboards, while integrating with development and collaboration tools. Teams can manage service desks, track issues, and coordinate across departments from one system. Key capabilities: IT service desk and incident management Configurable workflows and automation rules Knowledge base and self-service options Reporting dashboards and SLA tracking Integrations with development and collaboration tools Best for: IT and service teams running modern ITSM workflows.

JIRA Service Management Details

Vendor
Atlassian
Year Launched
2002
Location
Sydney (Global HQ) Level 6, 341 George Street, Sydney, NSW 2000, Australia
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
documentation, videos, live online
Countries Served
All Countries.
Languages
English, Spanish, French, German, Japanese, Portuguese
Users
Asset Managers, IT Administrators, Business Analysts, Change Managers, Configuration Managers, Customer Support Agents, Heatmap Analysts, Help Desk Technicians, Incident Responders, Inventory Managers, Project Managers, Service Desk Managers, IT Support Specialists, IT Managers, Issue Trackers, IT Asset Technicians, Knowledge Base Editors, License Managers, Service Providers, Remote Monitoring Specialists, Remote Support Technicians.
Industries Served
Software development., IT services., Financial services., Telecommunications., Education., Marketing and creative agencies., Healthcare.
Tags
Asset Tracking, Bug Tracking, Business Continuity, Change Management, CMDB, Complaint Management, Contract Management, Customer Service, Heatmap, Help Desk, Incident Management, Inventory Management, IT Project Management, IT Service, ITSM, IT Management, Issue Tracking, IT Asset Management, Knowledge Base, Knowledge Management, License Management, Managed Service Providers (MSP), Remote Monitoring and Management, Remote Support, Service Desk

JIRA Service Management's In-App Market Place

Does JIRA Service Management have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

3

Mini Apps

Automation for Jira: Automate repetitive tasks with customizable rules.

Tempo Timesheets: Time tracking and billing.

Zephyr: Test management solution integrated with Jira.

Pricing Options

Free trial
Free version
Request a quote
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Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (¥), Cny (元), Inr (₹), Rub (₽), Brl (R$), Try (₺), Thb (฿), Sgd (S$), Hkd (Hk$), Krw (₩), Zar (R), Ils (₪), Pln (Zł), Sek (Kr), Chf (Fr), Nok (Kr), Mxn (M$), Dkk (Kr), Sar (ر.س), Aed (د.إ), Myr (Rm), Idr (Rp), Php (₱), Twd (Nt$), Nzd (Nz$)

Pros & Cons

  • Comprehensive integration options with DevOps and collaboration tools.
  • Customizable workflows and dashboards.
  • Robust reporting and analytics for agile project management.
  • Large marketplace for plugins and extensions.
  • Strong agile support (Scrum and Kanban boards).
  • Extensive customer support and training resources.
  • Steep learning curve for new users.
  • Can become expensive for larger teams.
  • Complexity in configuring and customizing for small teams.
  • Performance issues reported in large-scale enterprise environments.

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