About Jitbit Helpdesk
Jitbit Helpdesk combines software functionality with workflow automation, provided by Jitbit. Product details are not fully accessible online; contact the vendor for current feature lists. Key capabilities: Integration support Configurable settings and roles Data export and backup Reporting and visibility Core workflow management Best for: teams looking to standardize workflows and reduce manual coordination.
Jitbit Helpdesk Details
Vendor
Jitbit
Year Launched
2004
Location
Summit House, 4-5 Mitchell Street, Edinbugh, EH6 7BD, GB
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English
Users
IT teams, sysadmins, customer support departments, SMEs, enterprises
Industries Served
IT services, customer support, education, healthcare, SMEs
Tags
Jitbit, Helpdesk, Ticketing system, SaaS, On-premise, Email integration, Automation, Knowledge base, Asset management, IT support, Customer service
Jitbit Helpdesk's In-App Market Place
Does Jitbit Helpdesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($)
Pros & Cons
- Strong automation rules streamline repetitive tasks and ticket workflows.
- Seamless integration with Active Directory simplifies user management.
- Built-in knowledge base empowers customers with effective self-service.
- Cloud and on-premise deployment options provide flexibility.
- Smaller market presence than global helpdesk leaders.
- Mobile app experience less polished than desktop version.
- Scalability may challenge very large organizations.
Jitbit Helpdesk's Support Options
Email Address
support@jitbit.comDocumentation
https://www.jitbit.com/helpdesk/help/Community Forums
https://community.jitbit.com/