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JustCall IQ

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Software Status:Active

About JustCall IQ

JustCall IQ is a call tracking software from SaaS Labs that helps businesses manage their phone calls effectively. It provides features such as call recording, real-time analytics, and call routing so teams can improve customer communication. This platform allows users to track the performance of their calls and gain insights into customer interactions. It also supports integration with various CRM systems to centralize customer data. Key capabilities: call tracking call analytics call recording integration with CRM call routing Best for: businesses that need to monitor and analyze their phone support and sales calls.

JustCall IQ Details

Vendor
SaaS Labs
Year Launched
2016
Location
Registered Office 3260 Hillview Ave, Palo Alto, California 94304, USA.
Deployment
cloud, ios, android
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese
Users
Small Businesses, Large Enterprises, Sales Teams, Customer Support Teams
Industries Served
Sales, Customer Support, Marketing
Tags
Call center, Contact center, Customer service, CRM integration, VoIP, Call routing, Reporting, Analytics, Team collaboration, Multi-channel communication, Cloud-based software

JustCall IQ's In-App Market Place

Does JustCall IQ have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • • User-friendly interface and easy integration with other websites like Pipedrive and make.com.
  • • Excellent, responsive, and reliable customer support that proactively addresses user issues and requests.
  • • Efficient SMS features including bulk messaging and customizable templates for streamlined communication.
  • • Valuable call recording and analysis (JustCall IQ) for training, quality assurance, and performance improvement.
  • • Ability to thread calls, voicemails, and SMS into a single conversation within various CRMs.
  • • Occasional connection issues and audio cut-outs during calls for some users.
  • • Inability to choose which caller to answer when multiple calls come in simultaneously for different accounts.
  • • Constant and intrusive Chrome notifications that are difficult to disable when using the extension.
  • • Call and SMS charges can accumulate quickly, especially for users on older plans.
  • • Customer support response times can be slow, particularly during periods of high demand.

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