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Kaizo

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Software Status:Active

About Kaizo

Kaizo is a performance management software from Kaizo that supports quality assurance, instant insights, impactful coaching, and gamified engagement for customer support teams. It combines case studies, performance insights, and performance coaching, and offers missions and Samur ai so users can improve agent performance and engagement levels effectively. Exclusive to Zendesk and Salesforce users, Kaizo helps organizations use AI-driven tools to improve their support processes. The software boasts an impressive 75% improvement in key performance metrics and 93% satisfaction rates among users. Key capabilities: case studies performance insights performance coaching missions Samur ai Best for: customer support teams that need to boost agent performance and engagement.

Kaizo Details

Vendor
Kaizo
Year Launched
2018
Location
Amsterdam, Netherlands
Deployment
cloud
Training Options
videos, demo
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese.
Users
Customer Support Team Leads, Directors of Customer Care, Customer Service Managers, Heads of Customer Communications Operations Excellence, Customer Service Quality Assurance Officers, Training and Development Officers, CX Analysts, Support Operations Managers, Agent Performance Coaches, Contact Center Supervisors
Industries Served
E-commerce, Fintech, Food & Meal Delivery, Retail, Gaming & iGaming, Travel & Hospitality, SaaS, Logistics, Telecommunications, Health & Wellness
Tags
Customer Support, Employee Monitoring, Kaizo

Kaizo's In-App Market Place

Does Kaizo have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), SEK (kr), NOK (kr), DKK (kr), INR (₹), RUB (₽), BRL (R$), MXN ($), SGD ($), HKD ($), PHP (₱), KRW (₩), TRY (₺), ZAR (R), NZD ($), AED (د.إ), SAR (ر.س), THB (฿), IDR (Rp), MYR (RM), PHP (₱), VND (₫), ARS ($), CLP ($)

Pros & Cons

  • AI-powered automation – Features like Auto QA, sentiment analysis, and AI-generated conversation summaries enhance efficiency.
  • Real-time performance insights – Helps teams quickly detect underperformers and plan coaching.
  • Comprehensive coaching tools – Provides data-driven improvement roadmaps and continuous feedback loops.
  • Gamified engagement – Keeps agents motivated with AI-generated goals and in-app rewards.
  • Exclusive integrations – Designed specifically for Zendesk and Salesforce users.
  • Fast setup – Quick 2-minute installation with no data stored.
  • Limited platform compatibility – Only available for Zendesk and Salesforce users, restricting broader adoption.
  • Potential learning curve – Advanced AI features may require training for optimal use.
  • Feature depth – While powerful, some businesses may need additional customization or integrations.

Kaizo's Support Options

Email Address

hello@kaizo.com

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