Kapture

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About Kapture

Kapture is a customer relationship management (CRM) software from Kapture Technologies that supports businesses in managing customer interactions. It provides features such as lead management, ticketing system, and analytics dashboard so organizations can track and analyze customer behavior effectively. The platform helps in nurturing leads through automation and improving response times. Kapture also integrates with various third-party applications to improve functionality. Key capabilities: lead management ticketing system analytics dashboard integration with third-party applications customer support Best for: businesses of all sizes that need a comprehensive solution for managing customer relationships and improving service delivery.

Kapture Details

Vendor

Kapture Technologies

Year Launched

Location

Kapture Technologies Location: Bengaluru, Karnataka, India

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese, Korean, Arabic.

Users

Admins, Customer Service Representatives, Sales Managers, Support Agents, Knowledge Managers.

Industries Served

Healthcare, Education, Finance, Retail, Hospitality, Manufacturing, IT, Telecom, Real Estate, Automotive, Media.

Kapture's In-App Market Place

Does Kapture have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Email Integration: Allows users to integrate their email accounts with Kapture

enabling seamless communication and tracking of customer interactions.

2. Social Media Management: Enables users to manage and track their social media interactions and engagements within Kapture

making it easier to stay connected with customers across multiple platforms.

3. Survey Builder: Helps users create and send surveys to customers

collect feedback

and analyze responses to improve customer satisfaction and engagement.

4. Live Chat: Provides users with a live chat feature to communicate with customers in real-time

easily addressing their queries and providing instant support.

5. Reporting and Analytics: Offers advanced reporting and analytics features to track sales performance

customer interactions

and overall business growth within Kapture.

6. Workflow Automation: Automates repetitive tasks and workflows

streamlining processes and increasing efficiency for users in managing customer relationships.

Pricing Options

Free trial

Free version

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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), TRY (₺), RUB (₽), ZAR (R), BRL (R$)

Pros & Cons

Provides a comprehensive CRM platform that integrates customer service, support, help desk, knowledge base, and sales tracking in one system
Streamlines communication and collaboration between different teams within the organization
Enables businesses to have a centralized view of customer interactions and streamline customer support processes
Increases productivity and efficiency by automating repetitive tasks and workflows
Helps in improving customer satisfaction and retention by providing personalized and timely support
Offers robust reporting and analytics tools to track sales performance and customer engagement trends.