About Kaseya BMS
Kaseya BMS is a business management software from Kaseya that supports IT service providers in managing their operations. It combines project management, ticketing, and billing functionalities so users can effectively oversee their service delivery processes. The platform enables organizations to manage staff assignments, track time, and automate invoicing. Additionally, Kaseya BMS helps improve overall organizational efficiency and profitability through integrated reporting features for better visibility into business performance. Key capabilities: project management ticketing system billing automation reporting tools user management Best for: IT service providers that need to manage service operations efficiently.
Kaseya BMS Details
Kaseya BMS's In-App Market Place
Does Kaseya BMS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Aud (A$), Cad (C$), Eur (€), Gbp (£), Usd ($)
Pros & Cons
- Excellent Road Map and R&D: Kaseya continually improves their application for better workflows and productivity.
- Outstanding Support Team: The support team is consistently kind, patient, and knowledgeable.
- Powerful Integrations: Integrations are strong and promise significant time savings in the future.
- Remote Access: The VSA and BMS hosted version allows easy remote access and control.
- Challenging Conversion: Converting from Autotask to BMS was difficult, particularly due to numerous integrations, making project management challenging.
- Time-Consuming Rollout: The rollout process took much longer than expected, about 2-3 times the normal duration.
- Poor Block Hour Contracts: BMS's block hour contracts are significantly worse compared to Autotask.
- Complex Billing Process: The billing process is cumbersome, involving multiple steps to approve, create, and send invoices.
Kaseya BMS's Support Options
Contact
+1 877-926-0001