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Kiamo

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Software Status:Active

About Kiamo

Kiamo is a communication software from Conecteo that supports customer engagement and operational efficiency. It combines messaging, voice, and video capabilities so teams can interact with customers in multiple ways. Kiamo also provides integration with CRM systems and real-time reporting features to improve decision-making. With its user-friendly interface, Kiamo lets users manage all communication channels from a single platform. Key capabilities: messaging voice calls video conferencing CRM integration real-time analytics Best for: businesses that need a comprehensive solution for customer communication.

Kiamo Details

Vendor
Conecteo
Year Launched
2005
Location
3 allée Jacques Latrille 33650 Martillac France
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, French
Users
companies & organizations of all sizes & sectors. With one obsession : customer satisfaction.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Omnichannel, Customer Support, Contact Center Software, Call Center Solutions, CRM Integration, Customer Engagement, Ticketing System, Live Chat, Analytics.

Kiamo's In-App Market Place

Does Kiamo have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), SGD (S$), NZD (NZ$), RUB (₽), HKD (HK$)

Pros & Cons

  • • Omnichannel Communication: Enables a seamless and unified customer experience across multiple channels.
  • • Customizable IVR: The interactive voice response system can be tailored to your business needs, improving operational efficiency.
  • • Real-Time Analytics: Provides managers with live, actionable insights into team and individual performance.
  • • Scalable Solutions: Flexible pricing and features make it suitable for businesses of various sizes, from SMBs to large enterprises.
  • • CRM Integration: Smooth integration with popular CRM systems allows agents to access essential customer data quickly during interactions.
  • • Pricing Transparency: Pricing is customized and may not be readily available for potential customers to review.
  • • Complexity for Smaller Teams: The feature set can be overwhelming for smaller businesses or those with less complex customer service needs.
  • • Learning Curve: The wide range of features may require a learning curve for new users or businesses setting up the system for the first time.
  • • Dependency on Internet Connection: As a cloud-based solution, Kiamo's performance relies on a stable internet connection.
  • • Limited Free Trial Options: The platform may not offer a fully-featured free trial, which could limit hands-on exploration for prospective clients.

Kiamo's Support Options

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