KronoDesk logo

KronoDesk

0(0 reviews)
Software Status:Active

About KronoDesk

KronoDesk is a help desk software from Inflectra that assists in customer support and service desk management for DevOps teams. It includes features such as insights, popular searches, methodologies, and industry profiles, so organizations can provide effective and reliable customer service. With KronoDesk, teams can manage service requests, track events, and access white papers to improve their support strategies. This platform is designed to facilitate better communication and resolution of issues, ensuring teams can meet customer needs efficiently. Key capabilities: insights popular searches methodologies industry profiles company events Best for: organizations that need reliable help desk solutions for improved customer support.

KronoDesk Details

Vendor
Inflectra
Year Launched
2006
Location
8121 Georgia Ave, Suite 504 Silver Spring, MD 20910-4957 United States of America
Deployment
cloud
Training Options
videos
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Japanese, Portuguese
Users
Call Center Representative, Customer Support Agent, Help Desk Technician, Knowledge Management Specialist.
Industries Served
Call Center, Customer Service, Help Desk, Knowledge Management
Tags
Test Management Software, Requirements Management Software, Agile Project Management, Application Lifecycle Management (ALM), Automated Software Testing, Software Test Automation, Enterprise Agile Program Management, Test Management, Requirements & Bug Tracking, Test Automation for Web, Mobile & Desktop, Customer Support & Help Desk, Enterprise Program Management, Enterprise Risk Management, Agile Enterprise Portfolio Management, and quality engineering

KronoDesk's In-App Market Place

Does KronoDesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Jpy (¥), Cad (C$), Chf (Fr), Cny (¥), Sek (kr), Nok (kr), Dkk (kr), Inr (₹), Rub (₽), Ils (₪), Zar (R), Sgd (S$), Hkd (Hk$), Thb (฿), Try (₺), Myr (Rm), Twd (Nt$), Pln (zł), Rub (руб.), Aed (د.إ)

Pros & Cons

  • 1. Comprehensive ticket management system helps businesses keep track of customer issues effectively.
  • 2. Multi-channel support allows businesses to interact with customers through email, web forms, and chat.
  • 3. Knowledge base reduces the need for repetitive customer queries, improving efficiency.
  • 4. Customizable SLAs and workflows help businesses tailor service levels to meet specific needs.
  • 5. Powerful reporting and analytics to monitor service performance and improve customer satisfaction.
  • 1. Advanced features such as custom integrations may require technical expertise to set up properly.
  • 2. The user interface may feel complex or feature-heavy for users unfamiliar with helpdesk software.
  • 3. Requires some level of training to fully utilize all of the platform’s features effectively.
  • 4. Mobile functionality could be more refined for agents working outside the office or on-the-go.

KronoDesk's Support Options

KronoDesk's Alternatives