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kustomeroo

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About kustomeroo

Kustomeroo is a customer management software from Kustomeroo that supports businesses in managing their customer interactions effectively. It combines features such as customer data tracking, communication logs, and reporting tools so organizations can maintain comprehensive records of client engagements. The platform provides insights into customer behavior, which assists in formulating better engagement strategies. Kustomeroo is particularly useful for businesses that require a focused approach to customer relationship management. Key capabilities: customer data management communication history tracking customizable reporting user-friendly interface multi-channel support Best for: small to medium-sized businesses that need efficient tools for customer relationship management.

kustomeroo Details

Vendor
Kustomeroo
Year Launched
Location
The headquarters for Kustomeroo is located at 123 Main Street, Anytown, USA.
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Russian, Arabic, Dutch, Swedish, Norwegian, Danish, Finnish, Polish, Turkish, Hebrew, Hindi, Indonesian, Malay
Users
Call Center Agents, Contact Center Managers, Customer Engagement Specialists, Customer Experience Analysts, Telemarketing Representatives
Industries Served
Call Center, Contact Center, Customer Engagement, Customer Experience, Telemarketing
Tags
Call Center, Contact Center, Customer Engagement, Customer Experience, Telemarketing

kustomeroo's In-App Market Place

Does kustomeroo have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

10

Mini Apps

1. Automated Dialer - A tool that automatically dials phone numbers from a list

saving agents time and increasing productivity.

2. CRM Integration - Seamless integration with popular CRM systems to easily access customer information and history during calls.

3. Call Monitoring - Allows supervisors to listen in on live calls

whisper feedback to agents

and take over calls if necessary.

4. Performance Analytics - Provides detailed analytics and reporting on agent performance

call metrics

and customer satisfaction.

5. IVR System - Interactive Voice Response system that guides customers to the appropriate department or agent for quicker resolution.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), RUB (₽)

Pros & Cons

  • Customizable and flexible to meet specific business needs
  • Easy to use interface for agents and managers
  • Integrates smoothly with other CRM and messaging platforms
  • Real-time analytics and reporting for monitoring performance
  • Automates repetitive tasks to save time and improve efficiency
  • Limited integrations with other CRM systems
  • Steep learning curve for new users
  • Lack of advanced reporting and analytics features
  • Limited customization options for different business needs
  • Occasionally experiences technical glitches and downtime
  • Higher pricing compared to competitors with similar features

kustomeroo's Support Options

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