About ky2help
Ky2help is a support software from Kyberna that assists users in managing inquiries and tasks. It includes features like ticket management, knowledge base integration, and reporting tools so teams can effectively track and resolve issues. The platform allows for customization of workflows and user roles, enabling organizations to tailor the software to their needs. ky2help supports collaboration among team members with real-time updates and communication tools, making it easier to address customer concerns. Key capabilities: ticket management knowledge base integration reporting tools workflow customization real-time collaboration Best for: support teams that need to manage customer inquiries efficiently.
Ky2help® is a robust and comprehensive service management software designed to streamline and optimize IT and non-IT processes across an organization. Developed by KYBERNA AG, this all-in-one solution aims to enhance efficiency, quality, and dynamism in service delivery. It offers a wide range of features, including IT ticketing, workflow automation, knowledge management, and AI integrations, catering to both IT Service Management (ITSM) and Enterprise Service Management (ESM) needs, making it a versatile tool for various departments. The software is designed to be flexible and adaptable, allowing businesses to tailor it to their specific requirements. Ky2help® boasts an intuitive and user-friendly interface. The clean layout and logical structure make it easy for users to navigate and access the various features. The drag-and-drop functionality for process design, based on BPMN 2.0, simplifies workflow creation and modification. The responsive design ensures a seamless experience across different devices, enhancing accessibility and convenience. Ky2help® offers a wide array of functionalities to support efficient service management. This includes IT Ticketing, which streamlines incident management and service requests with automated routing, prioritization, and tracking.
Pros & Cons
- +Comprehensive ITIL-compliant service management features.
- +Highly customizable workflows and process management.
- +Strong customer support with personalized assistance.
- +No-Code/Low-Code administration for easy customization.
- +Stable performance with an intuitive user interface.
- −Complex administration due to extensive configuration options.
- −Workflow creation can be challenging for non-technical users.
- −Limited API functionalities for integration with BI systems.
- −Batch-processing capabilities are lacking.
- −Some UI elements, like Knowledge Base navigation, need improvement.
Features
Key features
- 1. 13 ITIL® Certified Processes
- Covers Incident, Problem, and Change Management, etc.
- 2. GDPR-Compliant
- 100% data protection under EU regulations.
- 3. SaaS & On-Premise Deployment
- Choose between cloud or self-hosted.
- 4. AI-Powered Assistance
- Automated solution suggestions & chatbots.
- 5. Process Automation
- Drag-and-drop workflow customization (BPMN 2.0).
- 6. Integration Ready
- REST APIs for third-party tools.
- 7. Minimal Setup & Training Costs
- Easy-to-use UI with quick onboarding.
- 8. Cost Transparency
- Clear licensing model without hidden fees.
- 9. Modular Software Suite
- Activate/deactivate features as needed.
- 10. Multi-Departmental Use
- Can handle IT & non-IT processes.
Additional features
- 1. IT Ticketing System
- 2. Incident, Problem & Change Management
- 3. Asset & Configuration Management
- 4. Service Level Agreements (SLA) Management
- 5. Knowledge Management
- 6. Automated Workflows
- 7. Custom Dashboards & Reporting
- 8. AI & Chatbot Integration
- 9. Mobile App Access
- 10. Third-Party Integrations via REST APIs
- 11. Supplier & Financial Management
- 12. Service Request & Release Management
- 13. ISO 27001 Certified Security Standards
- 14. Drag-and-Drop BPMN 2.0 Process Designer
Pricing
Countries & Languages
Available in
Interface languages
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About ky2help
Ky2help is a support software from Kyberna that assists users in managing inquiries and tasks. It includes features like ticket management, knowledge base integration, and reporting tools so teams can effectively track and resolve issues. The platform allows for customization of workflows and user roles, enabling organizations to tailor the software to their needs. ky2help supports collaboration among team members with real-time updates and communication tools, making it easier to address customer concerns. Key capabilities: ticket management knowledge base integration reporting tools workflow customization real-time collaboration Best for: support teams that need to manage customer inquiries efficiently.
ky2help Details
ky2help's In-App Market Place
Does ky2help have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr.), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), RUB (₽), ZAR (R), SGD (S$), HKD (HK$)
Pros & Cons
- Comprehensive ITIL-compliant service management features.
- Highly customizable workflows and process management.
- Strong customer support with personalized assistance.
- No-Code/Low-Code administration for easy customization.
- Stable performance with an intuitive user interface.
- Complex administration due to extensive configuration options.
- Workflow creation can be challenging for non-technical users.
- Limited API functionalities for integration with BI systems.
- Batch-processing capabilities are lacking.
- Some UI elements, like Knowledge Base navigation, need improvement.
ky2help's Support Options
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